Apply for an Itchen Bridge payment card

Itchen Bridge Woolston view at night

Residents and non-residents of Southampton City Council can use a SmartCities card to pay the toll charges on the Itchen Toll Bridge using our online system.

A concession is available to residents - this applies to cars and light vans in class 2 vehicles only.

Owners of fully electric vehicles can cross the Itchen Bridge free of charge* with a SmartCities card by applying for an Electric Vehicle concession.

The amount you have to pay to cross the Itchen toll bridge depends on the height of your vehicle measured in meters at the first axle and the time you are crossing. You may be eligible to a concession on the toll.

When you have your Itchen Bridge card, you will need to top up your account. People with a long-term eligible disability can apply for travel concessions on a SmartCities card. Find out more about the Itchen Bridge toll exemption for disabled people.


Apply for a Smartcities payment card

You will need to complete the online form and have the following information to hand:

  • Photo of yourself for new applications
  • You name and main home address

Apply for a SmartCities payment card

Please note electric vehicle cards currently cannot be applied for online. Please download a copy of the application form.

If you are unable to go online, you can also download the SmartCities application form and apply in person at a Southampton City Council library in Southampton, or in Gateway in One Guildhall Square.

Information on the SmartCities card terms and conditions/privacy


Upgrade an existing SmartCities card for use on the Itchen Bridge

If you already have a SmartCities/Southampton bus pass card, you can upgrade the card to have it set up to pay the Itchen Bridge toll charges.

To upgrade, you will need to complete the online form and have the following information to hand:

  • Your 10-digit SmartCities card number (found on the back of your card)
  • Your name and contact details
!

Before you fill in this form

You won't be able to save this form to complete later, so please allow yourself a couple of minutes to fill in the form.

Upgrade an existing SmartCities card


Itchen Bridge account for businesses and larger vehicles

The concessionary toll is available to:

  • Owners and operators of vehicles registered to and operating from the commercial concession zone
  • Hackney carriages licensed to Southampton with a height at first axle of over 1.33m
  • Private hire vehicles licensed to Southampton with a height at first axle of over 1.33m
  • Owners of oversize non-commercial vehicles (e.g. camper vans) residing within the business concession zone

How to apply

Print out or view the SmartCities Itchen Bridge Business account application form

Businesses can manage an account with multiple cards for their vehicles online.

Holders of SmartCities cards for this concessionary toll will be contacted to renew their cards annually.

The commercial concession zone

The commercial concession zone covers Woolston, Weston and Sholing. This area is:

  • Bounded on the north by Sholing Road, South East Road and Heathfield Road
  • Bounded on the east by the city boundary
  • Bounded on the south and west by the river and shoreline
  • Including all those premises situated on the northwards extension of Hazel Road

The concessionary zone is the area shown within the thick black line on the downloadable commercial concession zone map


Electric vehicle concession

Electric vehicle charging point

Owners of fully electric vehicles living in the following council areas can currently cross the bridge free of charge with a SmartCities card:

  • Southampton City Council
  • New Forest District Council
  • Test Valley Borough Council
  • Winchester District Council
  • Eastleigh Borough Council
  • Fareham Borough Council
  • Gosport Borough Council
  • Havant Borough Council
  • Portsmouth City Council

To cross the bridge free of charge, the applicant needs to be the registered keeper of the vehicle and the vehicle needs to be registered to the address of the applicant.

How to apply

Please read sections 5 and 8 of the SmartCities application form for documents required and where to apply.

A photograph is not required unless other SmartCities services are being applied for.

SmartCities application form

Document copies can be also be sent by post. If you have any concerns about providing information in this way we recommend sending by recorded mail.

Please note: The electric vehicle concession is subject to annual review and may be withdrawn to maintain the financial and future prospects of the bridge, to avoid causing traffic congestion in areas adjacent to the bridge and to preserve the character and amenities of the local area (as per the provisions outlined in Section 22 of the Hampshire Act 1983). Any electric vehicle concession cards that have been issued prior to the withdrawal of the electric vehicle concession will remain valid until they expire.

*The applicant needs to be the registered keeper of the vehicle and the vehicle needs to be registered to the address of the applicant.


For further information, please email us.