Gateway is your one stop shop for access to council services via our new self-serve terminals (from 13 October) and by appointment.

Gateway is located very close to the Civic Centre, in the area known as ‘Guildhall Square’ (on the site of the old C&A Building) One Guildhall Square, Southampton, SO14 7FP

Gateway is changing this autumn


Gateway is at its busiest on Mondays or following a Bank Holiday. The lunch period between 12.00 noon and 2.00 pm may also be busy. Please note we are closed on Bank Holidays and weekends.

Opening hours:

Day Counter service Cash office
Monday 8.30am - 5.30pm 8.30am - 4.30pm
Tuesday 8.30am - 5.30pm 8.30am - 4.30pm
Wednesday 9.30am - 5.30pm 9.30am - 4.30pm
Thursday 8.30am - 7.00pm 8.30am - 4.30pm
Friday 8.30am - 5.30pm 8.30am - 4.00pm

You can avoid our busy periods and potential queues by accessing our online services, which are available 24 hours a day, 7 days a week from the comfort of your own home.

Save time, go online


Gateway is designed to be fully accessible to all:

  • a ground floor location
  • larger, lower accessible self-serve terminals and telephone stations
  • 9 dedicated blue badge parking bays in the Civic Centre forecourt
  • hearing loops at all appointment desks
  • an accessible toilet/baby changing area
  • hearing loop, British sign language, interpreters/translators (please inform us in advance if you require a translator so we can book this service for you)

Gateway also features:

Floorwalkers - to greet you on entry and offer assistance as required 
Telephones - to allow you to contact relevant council services and third parties 
Cash Office - to make payment for things like council tax and parking fines.

To avoid coming to Gateway, many payments can now be made online