Gateway one-stop shop

Gateway team

Gateway one stop shop is near the Civic Centre: One Guildhall Square, Southampton, SO14 7FP

If you do not have access to the internet at home, you can use one of our new self-serve terminals to report or apply for services, including bin collections, potholes, graffiti, Council Tax and benefits. Please make an appointment to speak with an advisor for services that are not available online.

Ring 023 8083 2005 for:

  • Allotments: signing-up for a new plot
  • Non urgent Homelessness enquiries. (If you are at immediate risk of homelessness, we will see you same day).
  • Parking:
    - requests for a new permit, or to renew an existing permit
    - Pay as you Park and Season Tickets
    - Suspended bay enquiries   

You can still drop-in to talk about urgent matters such as homelessness and domestic violence. Just speak with one of our friendly floor-walkers on arrival.

You can also make a payment online


  • To renew your disabled persons bus pass and or Itchen Bridge Toll Exemption card.
  • To make a payment for your lost bus pass or SmartCities card 


Opening times


Monday, Tuesday and Friday: 8:30am to 5:30pm
Wednesday: 9:30am to 5:30pm
Thursday: 8:30am to 7pm
Saturday and Sunday: Closed
Bank Holidays: Closed

Please be advised that Gateway is at its busiest on Mondays, following a Bank Holiday or between 12noon and 2pm. To avoid busy periods and long queues, we would advise utilising the online services of the Southampton City Council website which are available 24 hours a day, 7 days a week.

Cash office

Monday, Tuesday and Thursday: 8:30am to 4:30pm
Wednesday: 9:30am to 4:30pm
Friday: 8:30am to 4:00pm
Saturday and Sunday: Closed
Bank Holidays: Closed

Find our more about Gateway accessibility and facilities

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