There are changes to this service due to COVID-19. Check the latest updates.

Gateway is located next to the Civic Centre at One Guildhall Square, Southampton, SO14 7FP.

You can use our website to report or apply for services, including:

If you do not have access to the internet at home, you can use one of our new self-serve terminals, you can also visit Gateway to speak with an advisor if you require assistance with the following:

You may be required to wait during busy times so if you would prefer to arrange a specific time, please ring us on 023 8083 2005 to book an appointment.

You can also drop-in to talk about urgent matters such as homelessness and domestic violence. Just speak with one of our friendly floor-walkers on arrival.

You can also make a payment online
Your card must be registered for 3D Secure for the payment to be successful.


  • To renew your disabled persons bus pass and or Itchen Bridge Toll Exemption card.
  • To make a payment for your lost bus pass or SmartCities card

Opening times

Due to coronavirus (COVID-19) we are currently operating limited opening hours of 10-3pm Monday-Friday. Please call 023 8083 2005 to book an appointment.

Please be aware that you will need to wear a face covering during your visit. Due to social distancing measures it is possible that during busy periods it will be necessary to queue outside. Please dress appropriately.

Find out more about Gateway accessibility and facilities