Due to essential IT work the council website and associated systems will not be available on Saturday 20 October between 6pm to 11pm. Thank you for your understanding while this work is undertaken.

Contact us

Help and advice

We can help you quicker and more efficiently if we know the exact nature of your query. Click on the plus signs below for a range of options.

Council Tax

Roads and parking

Bins and waste

Housing and rent

Benefit and reductions

Travelling in the city

Environmental and neighbourhood issues

Planning and Building Control

Other services and general enquiries


Register Office


Libraries


Schools, learning & employment


Health and social care


Commercial services


Council meetings and elections


Business and licensing


For more general enquiries about council services you can fill in this form.

Submit a general enquiry

Or you can call our switchboard, Monday to Friday 8:30am to 5pm (closed on Bank Holidays), who can direct you to the relevant department: 023 8083 3000.

For emergencies outside of these times you can contact us using the Emergency out of hours service.

Textphone and Minicom users can dial 18001 in front of any of our full telephone numbers to contact a council services via the British Telecom Text Relay service.



If you still cannot find the service you need, take a look at the full list of council services we offer.