Contact us



There are changes to this service due to COVID-19. Check the latest updates.

Help and advice

We can help you more quickly and efficiently if we know the exact nature of your query. Click on the plus signs below for a range of options.

Council Tax

Travel and transport

Bins and waste

Housing and rent including commercial rent

Benefit and reductions

Travelling in the city

Environmental and neighbourhood issues

Planning and Building Control


Coronavirus information

Other services and general enquiries

Register Office


Schools, learning & employment

Health and social care

Commercial services

Council meetings and elections

Business and licensing

For more general enquiries about council services you can fill in this form.

Submit a general enquiry

Or you can call our switchboard, Monday to Friday 8:30am to 5pm (closed on Bank Holidays), who can direct you to the relevant department: 023 8083 3000.

For emergencies outside of these times you can contact us using the Emergency out of hours service.

Textphone and Minicom users can dial 18001 in front of any of our full telephone numbers to contact a council services via the British Telecom Text Relay service.

Should you need it, our address is Southampton City Council, Civic Centre, Southampton, SO14 7LY