Domestic abuse tenants guide

Remember: You are never to blame for the abuse you are experiencing, the responsibility lies firmly with your abuser.

If you are experiencing abuse or are hurting someone you love, there is help available.

We can make this guide available in a variety of formats, please speak with your local housing office for assistance. Independent interpreters will always be used if requested.

Domestic abuse is defined as:

“any incident or pattern of incidents of controlling, coercive, threatening behaviour, violence or abuse between those aged 16 or over who are, or have been, intimate partners or family members regardless of gender or sexuality. The abuse can encompass, but is not limited to, psychological, physical, sexual, financial, economic or emotional.”

Housing Management is committed to tackling domestic abuse and has policies and procedure in place to help tackle it.

We take victim centred non judgement approach to dealing with cases of domestic abuse.

How do I report domestic abuse to Housing?

To report a case of Domestic Abuse, or if you have any concerns or questions, contact your Housing Office and a member of the team will contact you the same day.

If you or someone you know is in immediate danger call the Police on 999.

What Support can housing offer me?

Housing offers support along with advice and guidance which includes referrals to specialist support agencies who can arrange emergency accommodation. They will try to facilitate a private setting for you to report the abuse, and with staff of the same gender if requested.

Your Housing Officer can provide support by, for example

  • Completing a risk assessment so that you can be offered the most appropriate, client centred level of support
  • Arranging additional security to your property such as extra locks and bolts and fire resistant letterboxes.
  • Looking at options for temporary and permanent rehousing if it’s not safe for you to stay at your home
  • Making referrals to other agencies who provide specialist support

Contact your local Housing Office

Housing has a number of services standards for domestic abuse which tell you what to expect from us when you use our service

  • We are committed to tackling domestic abuse, and we will take action, where appropriate, against perpetrators of domestic abuse 
  • We will take a victim centred non judgement approach to dealing with cases of domestic abuse 
  • We will keep victims of domestic abuse informed at all stages of a case. 
  • We will treat domestic abuse cases with priority and confidentiality. The exception to this is where we have a duty to share information by law, or in child protection circumstances 
  • Where appropriate we will offer support for perpetrators of domestic abuse to control their behaviour and prevent reoccurrence. 
  • As appropriate we will take action against those who perpetrate domestic violence 
  • We aim respond to all reports of domestic abuse on the same day of the initial report 
  • We will complete a Domestic Abuse Risk Indicator Checklist in all cases unless already completed by another agency. 
  • We will offer additional security to victims of domestic abuse and these works where possible will be completed the same day

We recognize that some victims will face additional barriers to both reporting and seeking help. We remain sensitive to the possibility of domestic abuse occurring regardless of age, gender, class, religion, ethnicity, sexuality, disability, relationship status and will be able to support you to seek the appropriate advice regardless of your circumstance.

More information and further advice can be found in the domestic abuse section of the website including details of specialist support agencies.