Beware of scam calls

Find out more about how to guard from scammers and personal fraud, and what to do if you do fall victim.

Unfortunately, phishing scams where fraudsters try to trick people into divulging valuable personal information are on the increase. Crooks use many different tricks including pretending they are from official organisations like the council to find out personal details including name, address, date of birth, bank account or even a PIN number, that they can sell on or use to commit fraud.

Recently a council tenant received a phone call from someone claiming to be from Southampton City Council. The caller said they were contacting her about an outstanding repair that had been reported by her husband. The tenant immediately became suspicious as she hadn’t reported any repairs and isn’t married. When the caller asked for personal information including if she was separated or widowed, the tenant said it was none of their business and the scammer immediately hung up. This is an example of a phishing call made by a fraudster to ‘phish’ for personal information.

In this instance the ‘victim’ was smart enough to realise she was being duped and the call was ended. If a stranger contacts you asking you for money or to reveal your personal details or you are suspicious about a call, email or text you receive, make sure you follow the three steps below:

Stop: Take a moment to stop and think before parting with your money or information. Call a friend, family member, or neighbour for advice if you’re worried.

Challenge: Ask yourself: could it be fake? It’s okay to reject, refuse or ignore any requests. Only criminals will try to rush or panic you. Official organisations like the council, your bank or the police will NEVER ask you to transfer money nor ask for your PIN or full banking password. If in doubt hang up and contact the organisation direct to check.

Protect: Contact your bank immediately if you think you’ve fallen for a scam and report it to Action Fraud or call 0300 123 2040.

Help and support

For lots more useful advice about how to protect yourself from fraud and scams which can come in the form of a knock on the door, email, text message or phone call visit the Hampshire Constabulary or Citizens Advice websites.