Public parking tickets are those which are issued by the council. A public parking ticket will be issued in the form of a penalty charge notice (PCN).

You will have 28 days to pay the PCN from the date it was served, but the earlier you pay the PCN, the less it will cost you. If you pay within 14 days of the PCN being served, the charge will be reduced by 50%.


Ways to pay

There are several ways to pay a PCN, from online to using our automated payment line. You will need your SN reference number to hand, which can be found at the top of your PCN, and the vehicle registration.

Online

You can also use this service to pay a bus lane enforcement penalty charge.

You will need:

  • Your penalty charge notice number, which can be found at the top of your PCN
  • Vehicle registration and make
  • Debit or credit card

Pay online

Remember: Allow 24 hours from the time the PCN was served for your details to show in the system.


Other ways to pay

By phone

You can use our 24 hour payment line to pay: 023 8083 3001

You will need:

  • Your penalty charge notice number, which can be found at the top of your PCN
  • Vehicle registration and make
  • Debit or credit card

By post

You will need:

  • Cheque payable to 'Southampton City Council' with the penalty charge notice number, which can be found at the top of your PCN, written on the back
  • Payment slip found at the bottom of your PCN

Parking Services
Southampton City Council
PO Box 1105
Southampton
SO14 7YG

Please allow two working days delivery for First Class post and five working days for Second Class post.

Do not send cash through the post.

In person

You will need:

  • Cheque payable to 'Southampton City Council' with the penalty charge notice number, which can be found at the top of your PCN, written on the back
  • Payment slip found at the bottom of your PCN

Please bring these to:

Cash Office
Gateway
One Guildhall Square
Southampton
SO14 7FP

Opening hours:
Monday to Friday, 10:00am to 2:00pm

Gateway is closed on all statutory bank holidays.


What if I have lost my PCN?

If you have lost your PCN or you cannot find the SN reference number, contact our parking services team to request it.

To verify your details, we will need a copy of either:

  • The front part of your V5C, showing your full name and vehicle registration
  • Certificate of Motor insurance certificate

What if I don't pay or I disagree with the penalty charge notice?

If you do not pay a PCN within 28 days, you will get a 'charge certificate' and will have 14 days to pay the original fine, plus 50% more. If you still do not pay, we will send you a 'court order' and the charge will be registered as a debt at the County Court. If the charge is still not paid we will instruct enforcement agents (bailiffs) to collect the outstanding debt. The enforcement agents will add their own fees on to the amount owed.

If you feel that you have been incorrectly issued a penalty charge notice, you can view the evidence or make a challenge against it. To find out how to challenge a parking fine and about the PCN process, visit our challenge a parking fine webpage.