Residents of Southampton who are of pensionable age can apply for their English National concessionary bus pass on a SmartCities card. This will entitle them to free bus travel during off peak times.

Completing the online form*

If you are applying for a SmartCities card for the first time, you will need to include a photograph when completing the electronic application form. Bitterne and Central libraries have a webcam to help you complete your electronic application. Providing a new photograph when renewing your bus pass is optional.

We will do an automated check to confirm your identity and eligibility for a concessionary bus pass.

Renew or apply for a senior citizen bus pass

*Please note:

The online site is unable to process applications for renewals when the previously issued bus pass has expired or for cards with the following services:

  • The Disabled Person's Concession for the Itchen Bridge
  • The companion bus pass
  • Severely sight impaired person’s bus pass

Please see below for alternative ways to apply or renew.


Alternative ways to apply or renew

  1. You can download the paper application form for first time applications or a senior citizen bus pass renewal form. These are also available in Southampton City Council libraries, where applications are made or in Gateway at One Guildhall Square.

    The paper application form gives information for all services and documents required.

  2. Renewals can be requested by email. Please give your full name, account number and address. If you have moved since your last card was issued, please also include your previous address. Qualification documents can be attached.

Email: smartcities@southampton.gov.uk

Terms and conditions for SmartCities