Residents of Southampton who are of pensionable age can apply for their English National concessionary bus pass on a SmartCities card. This will entitle you to free bus travel during off peak times.

Bus pass renewals, where the previously issued bus pass has expired, cannot be processed by the online application site. Please see alternative ways to apply.

Completing the form

If you are applying for a SmartCities card for the first time, you will need to include a photograph when completing the electronic application form. Bitterne and Central libraries have a webcam to help you complete your electronic application. Providing a new photograph when renewing your bus pass is optional.

We will do an automated check to confirm your identity and eligibility for a concessionary bus pass.

Renew or apply for a senior citizen bus pass

Terms and conditions for SmartCities


Alternative ways to apply or renew

You can download the paper application form or a senior citizen bus pass renewal form. You can also pick up a SmartCities application form at a Southampton City Council library.

For offline applications the printable application form tells you which documents are required and where to apply in section 8.

If you are having difficulties requesting the renewal of your bus pass online, you can email us. Please give your full name, account number and address. If you have moved since your last card was issued, please also include your previous address.

For a companion bus pass, or if you are registered as severely sight impaired (blind) please see travel for disabled people.

Email: smartcities@southampton.gov.uk