Abandoned vehicle
Abandoned vehicles and how to report them to the council.
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Abandoned vehicles
About Southampton City Council
Southampton City Council is a unitary authority, this means we are responsible for all local services within the city and provide the full range of local government services.
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Southampton City Council
Adoption
Information on adoption and fostering opportunities.
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Adoption
Adult social services
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Adult social services
Advertising guidance
Information about advertising with Southampton City Council.
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Advertising guidance
Affordable housing
We want to make sure that housing in the city meets the needs of all residents. We work in partnership with housing associations and private developers to make sure affordable housing is provided.
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Affordable housing
Agent or landlord harassment
Information on what to do if you are being harassed by your landlord or landlord's agent.
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Agent or landlord harassment
Air quality
Information on air quality within the city.
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Air Quality
Alcohol advice
Southampton Drug and Alcohol Recovery Service offers help to recover for those challenged by the use of drugs or alcohol.
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Alcohol Advice
Allotments
Finding, applying for and returning an allotment, including the Potting Shed newsletter.
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Allotments
Animal welfare service
Southampton has two Animal Welfare Officers who provide a number of animal related services.
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Animal welfare service
ANPR survey
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Clean Air ANPR Traffic survey
Antisocial behaviour
Report and get help with antisocial behaviour issues.
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Antisocial behaviour
Apply for an HMO licence
Landlords have a statutory duty to apply for a licence for a property that has multiple occupancy.
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HMO licence
Apply for housing
Information about joining the housing register.
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Apply for housing
Apply for, renew or cancel a parking permit
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Parking permit
Apprenticeships
An apprenticeship is an exciting way to start your career and combines work-based experience with training.
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Apprenticeships
Archives
Southampton archives services hold a rich variety of material relating to the city and its people dating back to 1199.
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Archives
Art gallery
Southampton City Art Gallery offers high quality exhibitions ranging from painting, sculpture and drawing, to photography and film.
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Southampton City Art Gallery
Authority to discuss and appointees
Find out about appointing a third party to either manage your benefit claim or be able to discuss it with us.
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Authority to Discuss and Appointees
Basic bank account
Advice about opening a basic bank account, available to everyone - including those with previous or existing debt problems.
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Basic bank account
Benefit cap
Explanation of the benefit cap and how it may affect you.
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Benefit Cap
Benefit rates
See the benefit rates card to help you work out if you can get help with means tested benefit.
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Benefit rates card
Benefits advice
We can guide you through the maze of benefits that are available and ensure that your claim has the best possible chance of success.
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Benefits advice
Blue Badge parking
Apply for a Blue Badge as an individual passenger or driver. The council administers the scheme on behalf of the Department for Transport.
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Blue Badge parking
Books on prescription
The books on prescription service helps people cope with their health problems by providing access to self-help books and related information.
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Books on Prescription
Building control
Building control is delivered through a partnership between Southampton and Eastleigh councils.
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Building Control Services
Bulky waste collection
The bulky waste collection service is for getting rid of large household items which can't be disposed of through domestic waste collections.
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Bulky Waste Collection
Bus pass
SmartCities card information about bus passes.
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SmartCities card
Business advice
We help businesses comply with legislation and to trade fairly.
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Business advice
Business waste
We provide a flexible, environmentally friendly, competitively priced, easy to use all inclusive commercial waste collection service.
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Commercial waste
Care Act
The Care Act means that carers now have a legal right to receive care and support where they have eligible needs.
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The Care Act 2014
Care assessment
Our self-assessment tool will advise you whether a full assessment is likely to be required. The recommendations can then be referred on to us.
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Adult social care
Care homes
Residential care homes are available to anyone aged 65 or over and living within the city boundaries
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Care Homes
Care support for adults
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Local care support for adults
Careline
The Careline service offers you help, security and peace of mind in your own home at the touch of a button, 24 hours a day.
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CAREline - telecare at the push of a button
Carers
A carer is someone who, without payment, provides help and support to a partner, child, relative, friend or neighbour, who could not manage without their support.
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Carers
Casino
Royal Pier, Leisure World and Watermark WestQuay - applications and decisions.
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large casino
CCTV
CCTV is making Southampton a safer place to live, work and visit.
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CCTV
Cemeteries
Southampton City Council manages five cemeteries, all of which are open every day of the year.
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Cemeteries
Chat bot
Have a question for us and need to find out more - try asking our chatbot. Our chatbot is called SOBOT and can assist with common enquiries.
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Chat bot
Chatbot
Have a question for us and need to find out more - try asking our chatbot. Our chatbot is called SOBOT and can assist with common enquiries.
More about...
Chatbot
Children's Centres
Did you know that Sure Start Children's Centres across the city are there for all families with children under 5?
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Sure Start Children's Centres
Children's services
Information on fostering, adoption, special educational needs and disabilities and Southampton Family Information Service.
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Children's Services
CitizEn Energy
CitizEn Energy is a not-for-profit energy brand led by Southampton City Council.
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CitizEn Energy
Clean Air Network
Together this group is committed to doing what it can to reduce levels of air pollution in the city.
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Clean Air Network
Clean city
The city council cannot achieve a clean city alone. Your support is needed to keep your city clean.
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Keep your City Clean
Clinical waste
Clinical Waste collection is arranged through your doctor’s surgery or healthcare centre and begins after they have made a referral to us.
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Clinical waste
Commercial waste
An affordable, local and reliable service for collecting commercial waste.
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Commercial Waste
Community Asset Transfer
The aim of CAT is to enable buildings or land to be transferred to a voluntary, community or faith organisation for community use.
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Community Asset Transfer
Community centres
You can book a community centre or the rooms in a community centre to hold a meeting, party or event.
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Community Centres
Community Infrastructure Levy (CIL)
The Community Infrastructure Levy (CIL) is a tool for local authorities to help deliver infrastructure to support development.
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Community Infrastructure Levy
Concessionary Library Card
Information about the Concessionary Library Card available to people receiving certain state benefits,those with a learning disability or if you have a Sensory Services card.
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Concessionary Library Card
Consultations
In this section you can have your say on various issues.
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Consultations
Contact us
If you want to access our services. our website can save you time and allow you to access our services 24/7.
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Contacting us
Coronavirus
More information about Covid-19
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coronavirus
Council Tax - FAQs
Frequently asked questions about Council Tax.
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Council Tax - FAQs
Council Tax Reduction
Find out more about getting help with your Council Tax costs.
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Council Tax Reduction
Council tenancy agreement
Information about you tenancy agreement document and what to do if you are moving out.
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Council tenancy agreement
Councillors
Southampton is a unitary council. This means that the council is responsible for all local services within the city. Example services include education, highways and social services.
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Councillors
Cremation
Southampton Crematorium is set in natural woodland hosting beautiful and peaceful surroundings with a serene Garden of Rest.
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Southampton Crematorium
Crematorium Diary
A diary showing appointments for both the East and West Chapel at the crematorium.
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Crematorium Diary
Crematorium memorials
We have a number of memorials available to order that would create a fitting tribute for your departed loved one
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Crematorium memorials
Cycling
Southampton is a bike-friendly city with plenty on offer for cyclists.
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Cycling
Cycling strategy
Cycling Southampton Strategy 2017-2027 sets out our future plan for investing in cycling.
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Our cycling strategy
Data protection
General Data Protection Regulation (GDPR) controls how personal information relating to living people is dealt with.
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Data protection
Debt
Advice on budgeting, dealing with creditors and maximising your income.
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Help with debt
Deferred payments
The Care Act 2014 introduced a universal deferred payments scheme so that no one should be forced to sell their home in their lifetime to pay for their social care.
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Deferred payments
Deprivation of Liberty Safeguards (DoLS)
These safeguards concern people in hospitals and care homes who may need to be deprived of their liberty to protect them from serious harm.
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DOLS
Direct payments
Direct payments are available to you if you are eligible for help from social care. They allow you to receive money to buy services or equipment.
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Direct Payments
Disabled bays
You can apply to have a disabled bay marked on the street outside or near to your home.
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Residential Disabled Bays
Disabled facilities grant
A grant to help people with the cost of adapting their homes to enable them to continue living there.
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Disabled facilities grant
Disabled parking & Blue Badge scheme
Apply for a Blue Badge for disabled parking.
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Blue Badge parking
Discretionary Housing Payments
Apply for additional help if your Housing Benefit and Council Tax Reduction do not cover your costs.
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Discretionary Housing Payments
Dogs
Advice on lost and found dogs, plus dog control and microchipping.
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Dogs
Drainage issues
Report drainage issues on roads, pavements or other land.
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Blocked drains
Early Help
The Early Help Team gives support to families in the early years of a child’s life or as family problems begin to develop.
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Early help support for families
Educational psychology
Educational psychologists specialise in child development. working with parents, carers, schools and other professionals to promote young people's learning and development.
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Educational psychology
Emergency planning
To enable an efficient response to major incidents in the city, a number of plans are in place.
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Emergency planning
Empty homes
Helping landlords and homeowners to bring empty properties back in to use.
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Empty homes
Equalities
Our approach to equality.
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Equalities
EU settlement scheme
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EUSS
Events
We have a dedicated Events Team who are responsible for the organisation of large-scale city events.
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Events
Filming in Southampton
We are keen to encourage film and television companies to film in the city and will provide help and assistance where possible.
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Filming in Southampton
Find a care home
Residential care homes are available to anyone aged 65 or over and living within the city boundaries.
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Find a Care Home
Finding a home to rent
Information about finding and renting a private home.
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Finding a home to rent
Finding a tenant
Homeseekers can help private landlords find a tenant for their property.
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Help to find a tenant
Food Safety
The Environmental Health service can investigate complaints about food sold in Southampton or about food businesses operating in the city.
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Food Safety
Fostering
We urgently need more foster carers from Southampton and the surrounding Hampshire areas.
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Fostering
Free school meals
Eligibility and how to apply for free school meals.
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Free school meals
Freedom of Information
Under the Freedom of Information Act 2000 (the FOIA) and the Environmental Information Regulations 2004 (the EIR) you have a right to request any recorded information held by Southampton City Council.
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Freedom of Information
Funerals and bereavement
Whether it's registering a death, arranging a cremation at Southampton Crematorium or a burial in one of our cemeteries our Bereavement team are here to help.
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Funerals and bereavement
Gallery
Southampton City Art Gallery is home to an inspiring collection of over 5,300 works from the Renaissance to the present day.
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Southampton City Art Gallery
Garden waste
Garden waste bins and collections.
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Garden waste
Gateway
Gateway is located next to the Civic Centre at One Guildhall Square, Southampton, SO14 7FP.
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Gateway
Green City
Southampton City Council is committed to leading the way in making Southampton a cleaner, greener, healthier, more sustainable and attractive place to live, work and visit and we cannot achieve our vision without your support.
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Green City
Gritting
Gritting of roads and pavements
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Gritting
Half term
Information on school term dates and holidays.
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School terms
Hate crime and harassment
Hate crime is when a person, or group of people, bullies or hurts someone because they don't like who they are.
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Hate crime and harassment
Have your say
Have your say on various issues
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Have your say
Help to stay at home
Information on the services we offer that can help you live independently in your own home.
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Help to stay at home
Homebid
Homebid is the choice-based lettings partnership between Southampton City Council and partner Housing Associations.
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Homebid
Homeseekers Lettings Service
If you have a property that you would like some help in finding a tenant for, the council’s Homeseekers Lettings Service could help you find one.
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Homeseekers Lettings Service
Hospital discharge
After a stay in hospital, the Urgent Response Service helps you maintain or regain your ability and confidence to live at home.
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Going home from hospital
Houses in Multiple Occupancy (HMOs)
Landlords have a statutory duty to apply for a licence for a property that has multiple occupancy.
More about...
Houses in Multiple Occupancy
Housing repairs for council tenants
Information for council tenants about requesting a repair to a roof, chimney or drain.
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Council housing repairs
IT clubs
IT clubs provide drop in sessions to help people with basic and improving IT skills.
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IT clubs
Jobs
Job vacancies, work experience, apprenticeships and volunteering at Southampton City Council.
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Jobs
Junior Neighbourhood Wardens
The scheme is designed to encourage children aged 7-12 to engage in community activities, projects and events across Southampton. We will support them to develop a sense of pride and respect in their local neighbourhood and promote a positive image of children in the community.
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Junior Neighbourhood Wardens
Kennels
Warren Avenue Kennels has now closed. Southampton now has two Animal Welfare Officers who provide a number of services including micro chipping and dealing with lost and found dogs.
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Animal Welfare Officers
Land Charges
The council or central government can demand payment from successive owners or occupiers of property or land.
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Local Land Charges and searches
Leisure centres
Find details of leisure facilities within Southampton and the surrounding area.
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Leisure Centres
Leisure facilities
Find out about leisure activities in Southampton and the surrounding area.
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Leisure facilities
Licensing
Many activities require licences, some of which are administered by Southampton City Council.
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Licensing
Life events
A series of checklists to guide you through all the information you need during a major life event.
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Life events
Local Housing Allowance
Find out the Local Housing Allowance figures for this area.
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Local Housing Allowance
Local housing office
Your local housing service can give you a range of help, advice and information on your council home and the services available to you.
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Local housing office
Local Plan
We need your thoughts on future development. We will be producing a long term strategy to manage development, protect the environment and promote sustainable communities.
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New Citywide Local Plan
Marriage and civil partnerships
More about...
Marriage and civil partnerships
Mental health
Together with the NHS we provide mental health services for people up to the age of 65.
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Mental health
Microchipping your dog
Microchipping your dog, which is required by law, is currently offered for FREE by Warren Avenue Kennels.
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Microchipping
Money advice
Facing up to your debts and understanding how best to deal with them it is the first step on the road to financial recovery.
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Welfare Rights and Money Advice Unit
Money and debt advice
Get advice on how to manage your money and deal with debt.
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Money and debt advice
Mortgage debt advice
Advice on what to do if you have mortgage arrears
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Mortgage debt advice
Moving into Southampton
A handy checklist of council services for new residents of Southampton.
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Moving into Southampton
Mutual exchange
Information about making a mutual housing exchange.
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Mutual exchange
MySouthampton
MySouthampton is a secure account that remembers your details when you need to get in touch again. Save time, go online - there's no need to phone, write or visit.
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MySouthampton
Neighbourhood Wardens
Neighbourhood Wardens are in all areas of the city helping you to create a cleaner and safer environment. They are there to help you make your neighbourhood a nice place to live.
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Neighbourhood Wardens
New business
Important information for new Southampton businesses
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New businesses
News and events
Events in Southampton and our news archive.
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News and events
Nil Income form
If you are not receiving benefits or have little or no income, you can complete a Nil Income statement.
More about...
Nil Income statements
Noise and neighbourhood nuisance
If you feel that you are being unreasonably affected by noise or other nuisances from a neighbour get in touch with us. We are here to offer you help and advice with nuisances.
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Noise and neighbourhood nuisance
Open data
The Local Government Transparency Code sets out categories of information that all councils should be publishing.
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Open data
Outdoor activities
Find out about outdoor activities available in Southampton and the surrounding areas.
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Outdoor activities
Parking
Find council owned and managed parking.
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Find parking
Parking permits
Apply for a parking permit. Parking permits are required to park during restricted hours in residents parking zones. Find your zone number and when restrictions apply.
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Parking permits
Parking reports
The Traffic Management Act (TMA) 2004 places a requirement on local authorities to produce an annual report about their enforcement activities.
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Annual parking reports
Parks
Southampton has a wealth of parks and green open spaces from the award winning Grade II listed central parks located in the city centre to the wilder open spaces of Southampton Common and the Greenways.
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Parks
Paying your council rent
Other ways to pay your rent if you are a council tenant.
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Paying your council rent
PayPoint payment card
You can use your PayPoint card to pay at any Post Office or shop displaying the PayPoint sign.
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PayPoint payment card
People's Panel
Becoming part of the People’s Panel is an easy way to get involved in giving your opinions to inform decisions about local services and issues.
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People's Panel
Pest control
We offer services to deal with rodents, insects and bird pests for both residential and commercial customers.
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Pest Control Services
Phone number
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Contact us
Planning permission pre-application advice
We offer an expert pre-application advice service to save you time and money before you put in your planning application.
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Pre-application advice service
Port Health
Southampton Port Health Services carries out all the statutory functions of the Port Health Authority in Southampton sea port and airport.
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Southampton Port Health Services
Prepaid cards
Information for clients who use the council's prepaid cards, supplied by our partner, allpay.
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Prepaid cards
Pre-schools
Nursery Education Funding is available for nursery and pre-school places usually from the term after your child turns three, although some funding is available for places for two year olds who meet the criteria.
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Pre-Schools
Public health
The Public Health Team are now part of the city council and continue to work towards improving the health and well-being of the people of Southampton.
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Public health
Public rights of way
We are responsible for maintaining and improving the public rights of way network to make it accessible and enjoyable for both residents and visitors.
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Public rights of way
Public transport
Southampton has an excellent range of public transport options.
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Public transport
Reading groups
Including a list of books for the year.
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Reading groups
Recruitment
Job vacancies, work experience, apprenticeships and volunteering at Southampton City Council.
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Recruitment
Refuse
More about...
Bins
Register Office
Register births and deaths, plus information on marriages and civil partnerships.
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Southampton Register Office
Renting
We have constructed a comprehensive guide on helping you to find a home or rent a room out.
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Renting
Resident and visitor permits
A permit is required to park in residents permit zones during restricted hours. Please read these pages carefully so that you do not get a parking ticket.
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Resident and visitor permits
Right to Buy
The right to buy is a government scheme that allows council tenants to buy their council rented home at a lower price than the full market value.
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Right to Buy
Rubbish
We supply different bins/boxes and sacks for different types of rubbish, recycling and garden waste.
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Rubbish and bins
Safe City Strategy
The Safe City Partnership is a group of organisations working to ensure that Southampton remains a safe city to live, work, learn, invest and visit.
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Southampton Safe City Strategy
Safeguarding children
What to do if you are worried about a child.
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Protecting children
Safer Places
The Safer Places scheme is part of a wider 'Respect me' campaign which aims to improve the experience of disabled people in the community.
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Safer Places
School admissions
Apply for a place at a Southampton school.
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school admissions
School holidays
School term and holiday dates for all local authority maintained and voluntary controlled schools in Southampton.
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School holidays
School term dates
School term and holiday dates for all local authority maintained and voluntary controlled schools in Southampton.
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School term dates
Schools
Find a school in Southampton.
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Schools
Searches
As part of the conveyancing process it is important to do a Land Charges search.
More about...
Personal Land Search
Section 251
The council decides the size of the schools budget under section 251 of the Apprenticeships, Skills, Children and Learning Act 2009.
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Section 251 school finance statements
SEND
All schools in Southampton have the same special educational needs and disabilities duties, and are expected to provide support for children and young people who have additional needs.
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SEND
Shared Lives
We need more carers to provide care in their own home for people with learning disabilities, mental health needs, physical disabilities or age-related conditions.
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Shared Lives carers
Sheltered housing
What our supported housing service offers residents.
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Sheltered Housing
SID
Southampton Information Directory offers support and information for adults, families and those with special educational needs.
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Southampton Information Directory
SmartCities
The SmartCities card allows you to access a number of different services. It can be your bus pass, a library card, a leisure card or to pay the toll on the Itchen Bridge.
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SmartCities card
Snow clearance
Gritting and snow clearance from roads and pavements.
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Gritting and snow clearance
So Bot
Have a question for us and need to find out more - try asking our chatbot. Our chatbot is called SOBOT and can assist with common enquiries.
More about...
So Bot
Sobot
Have a question for us and need to find out more - try asking our chatbot. Our chatbot is called SOBOT and can assist with common enquiries.
More about...
Sobot
Southampton City Council
Southampton City Council is a unitary authority, this means we are responsible for all local services within the city and provide the full range of local government services.
More about...
Southampton City Council
Southampton City Vision
A long-term strategy to manage development, protect the environment and promote sustainable communities
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Southampton City Vision
Southampton Common
Southampton Common is the largest open space in the city.
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Southampton Common
Southampton Information Directory
Southampton Information Directory offers support and information for adults, families and those with special educational needs.
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Southampton Information Directory
Southampton statistics
Key facts and figures about Southampton and the surrounding areas.
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Southampton statistics
Special Decorating Scheme
With the special decorating scheme, two rooms can be decorated once every five years free of charge.
More about...
Special Decorating Scheme
Special Educational Needs and Disabilities
All schools in Southampton have the same special educational needs and disabilities duties, and are expected to provide support for children and young people who have additional needs.
More about...
Special Educational Needs and Disabilities
Street lighting faults
Report street lighting faults. Southampton street lighting services are managed by Scottish and Southern Electric.
More about...
Southampton Street Lighting Service
Street parking
Find where council owned and managed parking places are, when you have to pay and how much.
More about...
Street Parking
Student parking
Parking for students living in residents' permit zones
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Student parking
Support for childcare providers
The Southampton Family Information Service gives advice and support to parents, and help for childcare providers.
More about...
Support for Childcare Providers
Sure Start
Did you know that Sure Start Children's Centres across the city are there for all families with children under 5?
More about...
Sure Start
Swimming pools
Southampton leisure is managed by Active Nations.
You can use a SmartCities card for library membership and leisure venues subscriptions.
More about...
Active Nation Swimming
Also see
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SmartCities leisure venues subscriptions
Teaching jobs
We want dynamic, driven teachers at all levels of their career to come and be a part of our continuing success story as we strive for excellence.
More about...
Teaching jobs in Southampton
Telecare
We offer peace of mind to individuals and their carers with our advanced care technology equipment.
More about...
City Telecare Services
Tenant Participation Unit
We are responsible for encouraging tenants to get involved in housing matters. We provide advice and help to tenants wishing to set up tenants' groups. We also give information on other ways tenants can have a say in housing services.
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Tenant Participation Unit
Tenants' link magazine
The tenants' link magazine aims to update tenants about what is happening within the council that affects them. There is also news and features on achievements by tenants for tenants.
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Tenants' link magazine
Toll bridge
The Itchen Bridge is a toll bridge over the River Itchen in Southampton.
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Itchen Bridge
Trading Standards
Our aim is to help business to trade fairly and comply with legislation and to help consumers to protect themselves when shopping or buying services.
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Trading Standards
Travel
Southampton has an excellent range of public transport options.
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Travel and transport
Trees
Thousands of native trees have already been planted as part of the council's commitment to ensure that the city remains a green and pleasant place to live.
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Trees
Trees for life
Thousands of trees have already been planted as part of the council's commitment to ensure the city remains a green and pleasant place to live.
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Trees for life
Uniform Grant
We currently do not offer a school uniform grant.
More about...
Uniform Grant
Universal Credit
Information about Universal Credit.
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Universal Credit
Vacancies
Job vacancies, work experience, apprenticeships and volunteering at Southampton City Council.
More about...
Vacancies
Warren Avenue Kennels
Warren Avenue Kennels has now closed. Southampton now has two Animal Welfare Officers who provide a number of services including micro chipping and dealing with lost and found dogs.
More about...
Animal Welfare Officers
Weddings
More about...
Register Office
Welfare rights and money advice
Are you having problems making ends meet or paying your bills? Facing up to your debt and understanding how best to deal with them it is the first step on the road to financial recovery. We can help you.
More about...
Welfare rights and money advice
Work Clubs
Work Clubs are based in the local community to support people to find work.
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Work clubs
Work experience
Work experience placements at Southampton City Council
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Work experience
