You can make a payment using the council's secure online payment service.
You will need your invoice and your credit card to hand. Your card must be registered for 3D Secure for the payment to be successful.
Confirmation of your payment and a transaction reference number will be given and a receipt can be emailed to you if you need one.
Pay an invoice online
You can also pay your overpayment via standing order. Please ask your bank or building society to quote the following details when making payments.
- Bank: Lloyds
- Sort code: 30-00-00
- Account number: 00332526
You will need to quote your invoice number and the amount to be paid each month.
To set up a direct debit, call 023 8083 2250. We will set up the direct debit with you over the phone. The payment date is always the 1 of the month. You will then receive a bill to confirm the amount of your instalments.
Telephone number: 023 8083 3001
Have your invoice number and your debit/credit card details to hand.
Payment by post must be made by cheque or postal order, please do not send cash.
For all cheques and postal orders please cross and make payable to ‘Southampton City Council’. Please write your name, address and the invoice number on the back.
Post dated or third party cheques are not accepted. Receipts are not given by post unless asked for and a stamped addressed envelope provided.
Post your payment to: The Cash Office, Southampton City Council, Civic Centre, Southampton, SO14 7LY.
You can also contact us to make a payment arrangement. You can do this by emailing HousingBenefits.Overpayments@southampton.gov.uk stating your offer of payment and how you would like to make your payments.
Alternatively you can call 023 8083 2250 to speak to an operator and set up a Direct Debit.