How to make a complaint
We always try to give our customers the best possible service, so if there is something you are unhappy with, please let us know.
If you would like to report something to us here are a few of our top tasks
- Report a missed bin collection
- Report a neighbourhood nuisance
- Council housing repairs
- Report potholes and road problems
- Appeal a parking fine
If you would like to make a formal complaint there are two stages.
Stage 1 - Making a formal complaint to the service area
The first stage will go to the service area where they will launch an investigation and decide on the most appropriate course of action.
Before you fill in this form
You won't be able to save this form to complete later, so please allow yourself five minutes to fill in the form.
We aim to acknowledge your complaint within three working days and the relevant service manager will then respond to your complaint within 20 working days.
If your complaint is very complicated, we may need more time, but we'll let you know if this is the case.
For complaints about children's services, you will receive a response within 10 working days.
For some complaints about children's services that fall within the statutory process under the Children Act 1989, you will receive a response within 10 working days.
Your acknowledgement will tell you whether the complaint about children's services falls within the Statutory or Corporate process.
Please note individual schools have their own complaints process which can be found on their web sites or by contacting the school.
More information on the complaints procedure:
- Corporate Services and Adult Social Care Complaints policy
- Children's Services Complaints Procedure
- Unreasonably Persistent and Vexatious Customer Behaviour Policy