Contact us

Register for Council Tax

Tell us you've moved

How to pay

Am I eligible for a discount or exemption?

Cancel an existing discount or exemption

Information for landlords and agents

Frequently asked questions

Contact information for Council Tax

Apply or renew permits

Pay or challenge a penalty charge

Apply for city centre season ticket

Roadworks and closures

Report pothole, lighting and other road problems

Report an abandoned vehicle

Contact information for roads and parking

Latest bin collection calendar

Report a missed bin collection

Order a new bin

Order a larger bin

Book a bulky waste collection

What goes into which bin?

What can be recycled?

Contact information for bins and waste

Report a repair to a council home

Join the housing register

Amend an existing housing application

Ways to pay your rent

Apply for a garage or parking space

Contact information for housing services

Check if you are eligible for benefits

Apply for housing benefit or council tax reduction

Tell us about a change in your circumstances

Ways to pay back an overpayment

Useful forms and statements

Support in a crisis

Advice on other benefits available

Contact information for benefits and reductions

Pay an Itchen Bridge toll charge

Apply for an Itchen Bridge payment card

View or top up your Itchen bridge account

Apply or renew a senior bus pass

Public transport information

Find parking

Contact information for travel

Report a nuisance

Report a concern about a property

Report fly-tipping

Report litter, graffiti and other street cleaning problems

Nuisance trees or overgrown hedges

Report other environmental issues

Contact information for environmental issues

Pre-application advice

The planning application process

Apply for planning permission

Apply for HMO

Apply for building regulations approval

View applications and decisions

Contact information for Planning and Building Control

Find a school

Apply for a school place

In-year transfer

School term dates

School closures

Contact information for school admissions

Register Office

Libraries

Schools, learning & employment

Health and social care

Commercial services

Council meetings and elections

Business and licensing

For more general enquiries about council services you can fill in this form.

Submit a general enquiry

Or you can call our switchboard, Monday to Friday 8:30am to 5pm (closed on Bank Holidays), who can direct you to the relevant department: 023 8083 3000.

For emergencies outside of these times you can contact us using the Emergency out of hours service.

Textphone and Minicom users can dial 18001 in front of any of our full telephone numbers to contact a council services via the British Telecom Text Relay service.