Contact us for help and advice
We can help you more quickly and efficiently if we know the exact nature of your query. Select one of the options below for a range of options to contact us, including our phone number.
Council Tax SHOW
Travel and transport SHOW
Bins and waste SHOW
Housing and rent including commercial rent SHOW
Benefits and reductions SHOW
Travelling in the city SHOW
Environmental and neighbourhood issues SHOW
Planning and Building Control SHOW
Coronavirus information SHOW
Other services and general enquiries SHOW
For more general enquiries about council services you can fill in this form.
Or you can call our switchboard, during the times below, who can direct you to the relevant department: 023 8083 3000.
- Monday: 8.30am to 5pm
- Tuesday: 8.30am to 5pm
- Wednesday: 9am to 5pm
- Thursday: 8.30am to 5pm
- Friday: 8.30am to 4.30pm
- Closed bank holidays
For emergencies outside of these times you can contact us using the Emergency out of hours service.
Textphone and Minicom users can dial 18001 in front of any of our full telephone numbers to contact a council services via the British Telecom Text Relay service.
Should you need it, our address is Southampton City Council, Civic Centre, Southampton, SO14 7LY.
Outbound calls from the council will display 023 8083 4777.