Contact us
We can help you more quickly and efficiently if we know the exact nature of your query. Select one of the options below for a range of options to contact us, including our phone number.
Contact us about adult social care
Lots of information about adult social care can be found on our website. You can also contact us via one of our dedicated forms:
- Adult social care - Make a professional referral
- Adult social care - Request assessment
- Careline - Information request
- Make an adult social care professional non-emergency referral (not safeguarding related)
- Social issues - Report abuse or concerns about an adult
Adult social care general enquiries
Before submitting a general enquiry please check our full list of online forms first as it's likely we have a more specific form available that will meet your needs. Where possible, using a specific form instead of the general enquiry form will ensure your enquiry is dealt with in a shorter timeframe.
Before you fill in this form
You won't be able to save this form to complete later, so please allow yourself a couple of minutes to fill in the form.
Other contact information for adult social care
Please contact your caseworker directly if you are struggling to pay your social care bill. For other enquiries:
Telephone: 023 8083 3003
Contact us about benefits and welfare
Lots of information about benefits and welfare can be found on our website. You can also contact us via one of our dedicated forms:
- Check if you are eligible for benefits
- Apply for housing benefit or council tax reduction
- Tell us about a change in your circumstances
- Ways to pay back an overpayment
- Useful forms and statements
- Support in a crisis
- Advice on other benefits available
- Benefits and welfare forms
Benefits and welfare general enquiries
Before submitting a general enquiry please check our full list of online forms first as it's likely we have a more specific form available that will meet your needs. Where possible, using a specific form instead of the general enquiry form will ensure your enquiry is dealt with in a shorter timeframe.
Before you fill in this form
You won't be able to save this form to complete later, so please allow yourself a couple of minutes to fill in the form.
Other contact information for benefits and welfare
- Telephone: 023 8083 3009
Lines are open:- Monday: 8.30am to 5pm
- Tuesday: 8.30am to 5pm
- Wednesday: 9am to 5pm
- Thursday: 8.30am to 5pm
- Friday: 8.30am to 4.30pm
- Closed bank holidays
- Out of hours service for homelessness caused by an emergency:
Telephone: 023 8023 3344
Contact us about bins and recycling
Lots of information about bins and recycling can be found on our website. You can also contact us via one of our dedicated forms:
- Latest bin collection calendar
- Report a missed bin collection
- Order a new bin
- Order an extra bin
- Book a bulky waste collection
- What goes into which bin?
- What can be recycled?
- Bins and recycling forms
Bins and recycling general enquiries
Before submitting a general enquiry please check our full list of online forms first as it's likely we have a more specific form available that will meet your needs. Where possible, using a specific form instead of the general enquiry form will ensure your enquiry is dealt with in a shorter timeframe.
Before you fill in this form
You won't be able to save this form to complete later, so please allow yourself a couple of minutes to fill in the form.
Other contact information for bins and recycling
- Telephone: 023 8083 3005
Lines are open:- Monday 8.30am - 5pm
- Tuesday 8.30am - 5pm
- Wednesday 9am - 5pm
- Thursday 8.30am - 5pm
- Friday 8.30am - 4.30pm
- Closed bank holidays
Contact us about children and families
Lots of information about children and families can be found on our website. You can also contact us via one of our dedicated forms:
- Child employment - Report suspected illegal activity
- Children's Resource Service request
- Fostering - Could you foster?
- Family hubs - Services and support
For education queries, please select 'Schools and learning' from the dropdown menu above.
Children and general enquiries
Before submitting a general enquiry please check our full list of online forms first as it's likely we have a more specific form available that will meet your needs. Where possible, using a specific form instead of the general enquiry form will ensure your enquiry is dealt with in a shorter timeframe.
Before you fill in this form
You won't be able to save this form to complete later, so please allow yourself a couple of minutes to fill in the form.
Other contact information for children and families
To contact us about children's social care:
Telephone: 023 8083 3004
Lines are open Monday to Friday, 8.30am to 5pm. Closed on bank holidays.
For emergencies outside of these times:
Telephone: 023 8023 3344
For education queries, please select 'Schools and learning' from the dropdown menu.
Contact us about Council Tax
Lots of information about Council Tax can be found on our website. You can also contact us via one of our dedicated forms:
- Register for Council Tax
- Tell us you've moved
- How to pay
- Set up an online account
- Am I eligible for a discount or exemption?
- Cancel an existing discount or exemption
- Information for landlords and agents
- Frequently asked questions
- Council Tax forms
Council Tax general enquiries
Before submitting a general enquiry please check our full list of online forms first as it's likely we have a more specific form available that will meet your needs. Where possible, using a specific form instead of the general enquiry form will ensure your enquiry is dealt with in a shorter timeframe.
Before you fill in this form
You won't be able to save this form to complete later, so please allow yourself a couple of minutes to fill in the form.
You can also use this form if you are following up an existing enquiry.
In most cases to complete this form you will need:
Your Council Tax account number, you can find this in the top left-hand corner of any Council Tax bill or letter you have received from us.
Other contact information for Council Tax
- Webchat - select the blue 'Webchat' button to the right to chat online with an advisor
- Telephone: 023 8083 3009
- Opening hours are:
- Monday 8.30am - 5pm
- Tuesday 8.30am - 5pm
- Wednesday 9am - 5pm
- Thursday 8.30am - 5pm
- Friday 8.30am - 4.30pm
- Closed bank holidays
Contact us about environmental issues
Lots of information about environmental issues can be found on our website. You can also contact us via one of our dedicated forms:
- Report a nuisance
- Report a concern about a property
- Report fly-tipping
- Report litter, graffiti and other street cleaning problems
- Nuisance trees or overgrown hedges
- Report other environmental issues
- Environmental issues forms
Environmental issues general enquiries
Before submitting a general enquiry please check our full list of online forms first as it's likely we have a more specific form available that will meet your needs. Where possible, using a specific form instead of the general enquiry form will ensure your enquiry is dealt with in a shorter timeframe.
Before you fill in this form
You won't be able to save this form to complete later, so please allow yourself a couple of minutes to fill in the form.
Other contact information for environmental issues
- Telephone (Fly tipping and street issues): 023 8083 3008
- Telephone (Other environmental issues): 023 8083 3005
Lines are open:- Monday 8.30am - 5pm
- Tuesday 8.30am - 5pm
- Wednesday 9am - 5pm
- Thursday 8.30am - 5pm
- Friday 8.30am - 4.30pm
- Closed bank holidays
- For emergencies related to environmental issues outside of these times:
Telephone: 023 8023 3344
Contact us about housing and rent
Lots of information about housing and rent can be found on our website. You can also contact us via one of our dedicated forms:
- Report a repair to a council home
- Join the housing register
- Amend an existing housing application
- Ways to pay your rent
- Worried about paying your rent?
- Apply for a garage or parking space
- Housing and rent forms
Housing and rent general enquiries
Before submitting a general enquiry please check our full list of online forms first as it's likely we have a more specific form available that will meet your needs. Where possible, using a specific form instead of the general enquiry form will ensure your enquiry is dealt with in a shorter timeframe.
Before you fill in this form
You won't be able to save this form to complete later, so please allow yourself a couple of minutes to fill in the form.
Other contact information for housing and rent
- Telephone: 023 8083 3006
Lines are open:- Monday 8.30am - 5pm
- Tuesday 8.30am - 5pm
- Wednesday 9am - 5pm
- Thursday 8.30am - 5pm
- Friday 8.30am - 4.30pm
- Closed bank holidays
- Contact your local housing office
- Out of hours service for emergency repairs and homelessness as a result of an emergency: Telephone: 023 8023 3344
Contact us about planning and building control
Lots of information about planning and building control can be found on our website. You can also contact us via one of our dedicated forms:
- Pre-application advice
- The planning application process
- Apply for planning permission
- Apply for HMO
- Apply for building regulations approval
- View applications and decisions
- Planning forms
Planning and building control general enquiries
Before submitting a general enquiry please check our full list of online forms first as it's likely we have a more specific form available that will meet your needs. Where possible, using a specific form instead of the general enquiry form will ensure your enquiry is dealt with in a shorter timeframe.
Before you fill in this form
You won't be able to save this form to complete later, so please allow yourself a couple of minutes to fill in the form.
Other contact information for planning and building control
- Telephone Planning: 023 8083 3006
- Telephone Building Control: 023 8083 3006 (option four)
- Telephone HMO licensing: 023 8083 3005
- Lines are open:
- Monday: 8.30am to 5pm
- Tuesday: 8.30am to 5pm
- Wednesday: 9am to 5pm
- Thursday: 8.30am to 5pm
- Friday: 8.30am to 4.30pm
- Closed bank holidays
Contact us about schools and learning
Lots of information about schools and learning can be found on our website. You can also contact us via one of our dedicated forms:
- Find a school
- Apply for a school place
- In-year transfer
- School term dates
- School closures
- Schools and learning forms
Schools and learning general enquiries
Before submitting a general enquiry please check our full list of online forms first as it's likely we have a more specific form available that will meet your needs. Where possible, using a specific form instead of the general enquiry form will ensure your enquiry is dealt with in a shorter timeframe.
Before you fill in this form
You won't be able to save this form to complete later, so please allow yourself a couple of minutes to fill in the form.
Other contact information for schools and learning
- Telephone school admissions: 023 8083 3004
- Lines are open:
- Monday-Friday: 8am to 4pm
- Closed bank holidays
Contact us about parking and travel
Lots of information about parking and travel can be found on our website. You can also contact us via one of our dedicated forms:
- Apply or renew permits
- Pay or challenge a penalty charge
- Apply for city centre season ticket
- Roadworks and closures
- Report pothole, lighting and other road problems
- Report an abandoned vehicle
- Contact information for travel and transport
- Pay an Itchen Bridge toll charge
- Apply for an Itchen Bridge payment card
- View or top up your Itchen bridge account
- Apply or renew a senior bus pass
- Public transport information
- Find parking
- Parking forms
- Highway forms
Parking and travel general enquiries
Before submitting a general enquiry please check our full list of online forms first as it's likely we have a more specific form available that will meet your needs. Where possible, using a specific form instead of the general enquiry form will ensure your enquiry is dealt with in a shorter timeframe.
Before you fill in this form
You won't be able to save this form to complete later, so please allow yourself a couple of minutes to fill in the form.
Other contact information for parking and travel
- Telephone: 023 8083 3008, lines are open:
- Monday 8.30am - 5pm
- Tuesday 8.30am - 5pm
- Wednesday 9am - 5pm
- Thursday 8.30am - 5pm
- Friday 8.30am - 4.30pm
- Closed bank holidays
- For emergencies related to highways outside of these times: 023 8023 3344
Contact us about other services and general enquiries
Lots of information about our services can be found in the following sections of our website:
- Arts and heritage
- Commercial services
- Democracy
- Funerals and bereavement
- Health
- Libraries
- Pay the council
- People and places
- Wedding, ceremonies and registration
- General enquiries
General enquiries form
Before submitting a general enquiry please check our full list of online forms first as it's likely we have a more specific form available that will meet your needs. Where possible, using a specific form instead of the general enquiry form will ensure your enquiry is dealt with in a shorter timeframe.
Before you fill in this form
You won't be able to save this form to complete later, so please allow yourself a couple of minutes to fill in the form.
Other contact information
You can also call our switchboard, during the times below, who can direct you to the relevant department: 023 8083 3000.
- Monday: 8.30am to 5pm
- Tuesday: 8.30am to 5pm
- Wednesday: 9am to 5pm
- Thursday: 8.30am to 5pm
- Friday: 8.30am to 4.30pm
- Closed bank holidays
For emergencies outside of these times you can contact us using the Emergency out of hours service.
Textphone and Minicom users can dial 18001 in front of any of our full telephone numbers to contact a council services via the British Telecom Text Relay service.
Should you need it, our address is Southampton City Council, Civic Centre, Southampton, SO14 7LY.
Outbound calls from the council will display 023 8083 4777.
This Contact Us page is a new version we are trialling. Please give us your views on it using the feedback button below.
