Contact us

We can help you more quickly and efficiently if we know the exact nature of your query. Select one of the options below for a range of options to contact us, including our phone number.

Before submitting a general enquiry please check our full list of online forms first as it's likely we have a more specific form available that will meet your needs. Where possible, using a specific form instead of the general enquiry form will ensure your enquiry is dealt with in a shorter timeframe.

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Before you fill in this form

You won't be able to save this form to complete later, so please allow yourself a couple of minutes to fill in the form.

Submit a general enquiry


Other contact information for adult social care

Please contact your caseworker directly if you are struggling to pay your social care bill. For other enquiries:

Telephone: 023 8083 3003


Before submitting a general enquiry please check our full list of online forms first as it's likely we have a more specific form available that will meet your needs. Where possible, using a specific form instead of the general enquiry form will ensure your enquiry is dealt with in a shorter timeframe.

!

Before you fill in this form

You won't be able to save this form to complete later, so please allow yourself a couple of minutes to fill in the form.

Submit a benefits enquiry


Other contact information for benefits and welfare

  • Telephone: 023 8083 3009
    Lines are open:
    • Monday: 8.30am to 5pm
    • Tuesday: 8.30am to 5pm
    • Wednesday: 9am to 5pm
    • Thursday: 8.30am to 5pm
    • Friday: 8.30am to 4.30pm
    • Closed bank holidays
  • Out of hours service for homelessness caused by an emergency:
    Telephone: 023 8023 3344

Contact us about bins and recycling

Missed bin collections

We are aware of disruptions to collections at the moment. You can report a missed bin collection to us.

You can also read the latest update from the Leader of Southampton City Council.

Lots of information about bins and recycling can be found on our website. You can also contact us via one of our dedicated forms:


Bins and recycling general enquiries

Before submitting a general enquiry please check our full list of online forms first as it's likely we have a more specific form available that will meet your needs. Where possible, using a specific form instead of the general enquiry form will ensure your enquiry is dealt with in a shorter timeframe.

!

Before you fill in this form

You won't be able to save this form to complete later, so please allow yourself a couple of minutes to fill in the form.

Submit a general enquiry


Other contact information for bins and recycling

  • Telephone: 023 8083 3005
    Lines are open:
    • Monday 8.30am - 5pm
    • Tuesday 8.30am - 5pm
    • Wednesday 9am - 5pm
    • Thursday 8.30am - 5pm
    • Friday 8.30am - 4.30pm
    • Closed bank holidays

Before submitting a general enquiry please check our full list of online forms first as it's likely we have a more specific form available that will meet your needs. Where possible, using a specific form instead of the general enquiry form will ensure your enquiry is dealt with in a shorter timeframe.

!

Before you fill in this form

You won't be able to save this form to complete later, so please allow yourself a couple of minutes to fill in the form.

Submit a general enquiry


Contact us about children and families

Lots of information about children and families can be found on our website. You can also contact us via one of our dedicated forms:

For education queries, please select 'Schools and learning' from the dropdown menu above.


Children and general enquiries

Before submitting a general enquiry please check our full list of online forms first as it's likely we have a more specific form available that will meet your needs. Where possible, using a specific form instead of the general enquiry form will ensure your enquiry is dealt with in a shorter timeframe.

!

Before you fill in this form

You won't be able to save this form to complete later, so please allow yourself a couple of minutes to fill in the form.

Submit a general enquiry


Other contact information for children and families

To contact us about children's social care:

Telephone: 023 8083 3004

Lines are open Monday to Friday, 8.30am to 5pm. Closed on bank holidays.

For emergencies outside of these times:

Telephone: 023 8023 3344

For education queries, please select 'Schools and learning' from the dropdown menu.


Before submitting a general enquiry please check our full list of online forms first as it's likely we have a more specific form available that will meet your needs. Where possible, using a specific form instead of the general enquiry form will ensure your enquiry is dealt with in a shorter timeframe.

!

Before you fill in this form

You won't be able to save this form to complete later, so please allow yourself a couple of minutes to fill in the form.

You can also use this form if you are following up an existing enquiry.

In most cases to complete this form you will need: 

  • Your Council Tax account number, you can find this in the top left-hand corner of any Council Tax bill or letter you have received from us.

Submit a Council Tax enquiry


Other contact information for Council Tax

  • Webchat - select the blue 'Webchat' button to the right to chat online with an advisor
  • Telephone: 023 8083 3009
  • Opening hours are:
    • Monday 8.30am - 5pm
    • Tuesday 8.30am - 5pm
    • Wednesday 9am - 5pm
    • Thursday 8.30am - 5pm
    • Friday 8.30am - 4.30pm
    • Closed bank holidays

Contact us about environmental issues

Lots of information about environmental issues can be found on our website. You can also contact us via one of our dedicated forms:


Environmental issues general enquiries

Before submitting a general enquiry please check our full list of online forms first as it's likely we have a more specific form available that will meet your needs. Where possible, using a specific form instead of the general enquiry form will ensure your enquiry is dealt with in a shorter timeframe.

!

Before you fill in this form

You won't be able to save this form to complete later, so please allow yourself a couple of minutes to fill in the form.

Submit a general enquiry


Other contact information for environmental issues

  • Telephone (Fly tipping and street issues): 023 8083 3008
  • Telephone (Other environmental issues): 023 8083 3005
    Lines are open:
    • Monday 8.30am - 5pm
    • Tuesday 8.30am - 5pm
    • Wednesday 9am - 5pm
    • Thursday 8.30am - 5pm
    • Friday 8.30am - 4.30pm
    • Closed bank holidays
  • For emergencies related to environmental issues outside of these times:
    Telephone: 023 8023 3344

Contact us about housing and rent

Lots of information about housing and rent can be found on our website. You can also contact us via one of our dedicated forms:


Housing and rent general enquiries

Before submitting a general enquiry please check our full list of online forms first as it's likely we have a more specific form available that will meet your needs. Where possible, using a specific form instead of the general enquiry form will ensure your enquiry is dealt with in a shorter timeframe.

!

Before you fill in this form

You won't be able to save this form to complete later, so please allow yourself a couple of minutes to fill in the form.

Submit a housing enquiry


Other contact information for housing and rent

  • Telephone: 023 8083 3006
    Lines are open:
    • Monday 8.30am - 5pm
    • Tuesday 8.30am - 5pm
    • Wednesday 9am - 5pm
    • Thursday 8.30am - 5pm
    • Friday 8.30am - 4.30pm
    • Closed bank holidays
  • Contact your local housing office
  • Out of hours service for emergency repairs and homelessness as a result of an emergency: Telephone: 023 8023 3344

Contact us about planning and building control

Lots of information about planning and building control can be found on our website. You can also contact us via one of our dedicated forms:


Planning and building control general enquiries

Before submitting a general enquiry please check our full list of online forms first as it's likely we have a more specific form available that will meet your needs. Where possible, using a specific form instead of the general enquiry form will ensure your enquiry is dealt with in a shorter timeframe.

!

Before you fill in this form

You won't be able to save this form to complete later, so please allow yourself a couple of minutes to fill in the form.

Submit a general enquiry


Other contact information for planning and building control

  • Telephone Planning: 023 8083 3006
  • Telephone Building Control: 023 8083 3006 (option four)
  • Telephone HMO licensing: 023 8083 3005
  • Lines are open:
    • Monday: 8.30am to 5pm
    • Tuesday: 8.30am to 5pm
    • Wednesday: 9am to 5pm
    • Thursday: 8.30am to 5pm
    • Friday: 8.30am to 4.30pm
    • Closed bank holidays

Contact us about schools and learning

Lots of information about schools and learning can be found on our website. You can also contact us via one of our dedicated forms:


Schools and learning general enquiries

Before submitting a general enquiry please check our full list of online forms first as it's likely we have a more specific form available that will meet your needs. Where possible, using a specific form instead of the general enquiry form will ensure your enquiry is dealt with in a shorter timeframe.

!

Before you fill in this form

You won't be able to save this form to complete later, so please allow yourself a couple of minutes to fill in the form.

Submit a general enquiry


Other contact information for schools and learning

  • Telephone school admissions: 023 8083 3004
  • Lines are open:
    • Monday-Friday: 8am to 4pm
    • Closed bank holidays

Before submitting a general enquiry please check our full list of online forms first as it's likely we have a more specific form available that will meet your needs. Where possible, using a specific form instead of the general enquiry form will ensure your enquiry is dealt with in a shorter timeframe.

!

Before you fill in this form

You won't be able to save this form to complete later, so please allow yourself a couple of minutes to fill in the form.

Submit a general enquiry


Other contact information for parking and travel

  • Telephone: 023 8083 3008, lines are open:
    • Monday 8.30am - 5pm
    • Tuesday 8.30am - 5pm
    • Wednesday 9am - 5pm
    • Thursday 8.30am - 5pm
    • Friday 8.30am - 4.30pm
    • Closed bank holidays
  • For emergencies related to highways outside of these times: 023 8023 3344

Contact us about other services and general enquiries

Lots of information about our services can be found in the following sections of our website:


General enquiries form

Before submitting a general enquiry please check our full list of online forms first as it's likely we have a more specific form available that will meet your needs. Where possible, using a specific form instead of the general enquiry form will ensure your enquiry is dealt with in a shorter timeframe.

!

Before you fill in this form

You won't be able to save this form to complete later, so please allow yourself a couple of minutes to fill in the form.

Submit a general enquiry


Other contact information

You can also call our switchboard, during the times below, who can direct you to the relevant department: 023 8083 3000.

  • Monday: 8.30am to 5pm
  • Tuesday: 8.30am to 5pm
  • Wednesday: 9am to 5pm
  • Thursday: 8.30am to 5pm
  • Friday: 8.30am to 4.30pm
  • Closed bank holidays

For emergencies outside of these times you can contact us using the Emergency out of hours service.

Textphone and Minicom users can dial 18001 in front of any of our full telephone numbers to contact a council services via the British Telecom Text Relay service.

Should you need it, our address is Southampton City Council, Civic Centre, Southampton, SO14 7LY.


Outbound calls from the council will display 023 8083 4777.