Comments and compliments

Share your comments and compliments

We are committed to providing excellent customer service to all our residents and we really appreciate every compliment and suggestion we receive. We take the time to review all feedback and use it to improve the services for our residents.

How your feedback has improved our services

As a result of customer feedback, we have implemented lots of practical solutions to resolve the issues you have identified. Some examples of actions we have taken include:

  • Improving the Marland car park’s signage, making it clearly visible throughout 
  • Providing information to help you use and protect your SmartCities card
  • Reviewing and amending our procedures for recording out of hours calls
  • Adding information pages on the website to clearly explain our procedures

Give us a compliment or suggestion

If you have any suggestions about how we can improve our services or if you would like to send us a compliment, we would love to hear from you! Please fill out our online Compliments and Comments form.


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Compliments and comments form