Business rates urgent update

COVID-19 update for Business Rates

In 2021 the Government announced a new COVID-19 Additional Relief Fund (CARF) of £1.5 billion. The fund was available to support those businesses affected by the pandemic but are ineligible for existing support linked to business rates.

Government guidance for the administration of the Covid-19 Additional Relief Fund (CARF) was issued to billing authorities in December 2021: COVID-19 Additional Relief Fund (CARF): local authority guidance - GOV.UK

From 31 January 2022 until 21 March 2022 an application process opened to allow eligible businesses to apply via an application form. There were still unallocated funds remaining after the application process had closed.

A second scheme has now been created to distribute the remaining funds to eligible businesses directly, by awarding a discount/credit onto their business rates account for the 2021-22 financial year. This is NOT a cash grant.

We have identified businesses who qualify and will be automatically awarding the relief to those businesses. Each business will be contacted by letter commencing 5 August 2022 and given the option of refusing to accept the relief, for example where they believe they have reached their subsidy limit. The closing date for opting out of the relief award is 2 September 2022.

Please go to coronavirus information for businesses for further details.


All occupiers of commercial properties pay business rates called National Non-Domestic Rates (NNDR). The rate each business pays is based on the rateable value of the property and is worked out by the Valuation Office Agency, part of HM Revenue and Customs.


Pay your business rates

You will need your business rates account number to make a payment and this can be found on the left hand side of your bill under your postal address marked 'Account number'.

You can request to pay your annual business rates bill over twelve monthly instalments (April to March). Please email business.rates@southampton.gov.uk or call us on 023 8083 3002 if you wish to pay your bill over twelve months.

1. Direct Debit

Setting up a Direct Debit payment is the safest and most convenient way to pay.

You can cancel a direct debit at any time by contacting your bank or building society.

2. Payment through your bank

You can also pay your Business Rates via standing order, which can be set up by your bank or using online banking.

If setting up a standing order please use bank details below, and quote reference as your account number. DO NOT add any other text, for example part of your address or business name as this would mean the payment will not automatically post to your account.

To ensure that payment is received by the required date you must allow enough time for it to reach us. Typically, it will take at least five working days for the payment to reach your Business Rates account.

You will need the council's bank details as follows:

  • Bank: Lloyds bank
  • Sort code: 30-00-00
  • Account number: 00332526

3. Debit or credit card

We are aware that customers using cards issued by Nat West and Royal Bank of Scotland (RBS) are experiencing issues when making payment through our web site. We apologise for the inconvenience and advise using a card issued by an alternative bank until this is resolved. If you have a payment that is interrupted or appears to fail, we recommend that you first check the payment with your bank before attempting to make the payment again.

Make a payment online using our form or by calling our 24-hour payment line on 023 8083 3001.

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Before you make a payment

You won't be able to save this form to complete later, so please allow yourself a couple of minutes to fill in the form.

Your payment will normally appear on your business rates account within two days.

  • Payment card (registered with 3D secure)
  • Reference number – you can find this at the top of your invoice

Pay a business rates bill

Document Type Size
General explanatory notes - Business ratespdf185.5 KB
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