Adding or editing your listing in the directory of support services

Our directory of support services contains services that:

• Support residents in Southampton
• Support families, vulnerable adults or those with special educational needs or disabilities (SEND)
• If applicable, be verifiable with an Ofsted or CQC registration

If your service meets these criteria you are welcome to suggest your details for inclusion in the directory or let us know about changes if your service is already listed.

How to make changes to a directory record

If you already have a listing in our directory it’s really straightforward to get it updated. Here’s what to do:

1. Go to the directory of support services and search for your record
2. Click on your record to open it
3. Scroll down to the end of your record to the ‘Suggest an edit’ button
4. Click that button to open a short form that you can fill in to let us know about the changes
5. Once you have submitted the form, check your emails so you can verify your email address

Once you have verified your email address your request will be sent to our moderation team who will review your message and email you once it’s all sorted.

If your directory record needs to be removed, you can also use this method to let us know.

How to add a new directory record

1. Go to the directory of support services
2. Scroll to ‘I would like to add my service’ at the bottom of the page
3. Click the link to ‘Suggest a new service’
4. Fill in the short form, following the instructions on the screen
5. Once you have submitted the form, check your emails so you can verify your email address

Once you have verified your email address your request will be sent to our moderation team who will review your message and email you once it’s all sorted.

We will use your email address to send you reminders when your record is due for an update to help you keep your details relevant for users.

More information about the directory

In January 2023 we launched our new and improved directory of support services. If you previously had an up-to-date record in the Southampton Information Directory (SID) you will find that your details have been automatically brought over to the new directory.

We have made improvements to the directory as part of our commitment to the ongoing improvement in the quality of services we deliver to families and businesses. We hope you will agree that the new directory looks and feels much more modern as well as having an improved search function and maps. If you had a record previously you will notice that you now have more control over the details and categories of your record.

As part of the improvement work we have simplified the process for updating records. As you can see from the instructions above, you no longer need to log into the system, instead you can complete a short form containing any updates or additions. We hope this will significantly improve your experience as providers.

Getting in touch

If you have any feedback or need any help with the directory, please email us at directory@southampton.gov.uk.