Report a missed bin collection

Before you contact us to report your missed bin, please check that one of the following wasn't responsible for your missed collection.

  • Was your bin/bag put out for collection on the correct day? If there has been a recent bank holiday, or if there is a bank holiday upcoming, your collection dates are likely to change. The collection calendar gives details of your collection dates
  • Was your bin/bag clearly visible to the waste collection crew? Bins should be placed at the edge of your property (where gates or drives meet the pavement) unless you are on assisted collections
  • Was your bin/bag left out before 6:30am? Our collection crews always begin their rounds at 6:30am, so please ensure that your bin is visible to crews from this time
  • Are your bins/bags definitely supplied by Southampton City Council?
  • Are you reporting the missed collection within two working days of the original collection day? Missed collections need to be reported within two working days of the original collection day. If your collection was due today, you can report a missed collection only after 4pm

If your answer to all these questions is 'yes' then please complete a missed bin collection form. The form will show you all the information we have on your most recent bin collections, as logged by the waste collection crew.

If your bin was in fact missed, you will be able to report it to the waste collection crew. We aim to return for a missed collection within two to five working days.


Before you fill in this form

You won't be able to save this form to complete later, so please allow yourself five minutes to fill in the form.

Report missed bin collection

Please remember to take your bins back in after they have been emptied. Leaving your bins on the pavement is an offence as it causes a hazard for pedestrians.

See also