Complaints procedure stage 1

If you would still like to make a formal complaint, please contact the service directly by submitting our online complaints form.

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Before you fill in this form

You won't be able to save this form to complete later, so please allow yourself five minutes to fill in the form.

We aim to acknowledge your complaint within three working days and the relevant service manager will then respond to your complaint within 20 working days.

If your complaint is very complicated, we may need more time, but we'll let you know if this is the case.

For complaints about children's services, you will receive a response within 10 working days. If the complaint relates to a specific child, please include their name and date of birth in your complaint.

Make a complaint

Complaints procedure stage 2