Guidance on uploading an image to Connect

Focus the image

When capturing images that are to be uploaded, ensure that the camera is in focus. Most smart phones and tablets enable you to put to focus the camera by tapping the screen before pressing capture. Once you have taken the picture you can check whether the image is in focus, by ensuring that image isn’t blurry. If the image has any text, make sure that it is clear and easy to read.

Reduce image size

There are several free apps for smart phones and tablets that can be used to reduce the size of an image:

  • Reduce Photo Size can be downloaded from the Google Playstore for Android
  • Simple Resize can be downloaded from the Apple Store for iOS
  • Image Resizer  can be downloaded from the Microsoft App Store for Windows phone
  • Microsoft Office Lens can be downloaded from all of the above providers

When uploading an image of a document, Microsoft Office Lens is an easy to use application that turns your device into a portable scanner. Lens trims, enhances and makes pictures of documents readable. You can use Office Lens to not only take the picture but also convert existing images to PDF, Word and PowerPoint files.  Microsoft lens is available on Windows, Android and iOS.

Please note: Office Lens requires logging in with your Microsoft Account on some platforms. Your Microsoft Account must be same as the one registered on your device.


One of the easiest ways to reduce the size of an image is by taking a screenshot of the image. Once the picture is taken, open to view the image and take a screenshot.

How to take a screenshot 

Androids: For the majority of android phones screenshots can be taken by either holding down the volume down button and the power button or by pressing and holding the power and home buttons together

iOS (originally iPhone OS):  You can capture the screen on your iOS device using the Sleep/Wake and Home buttons. Press and hold the Sleep/Wake button on the top or side of your iPhone, iPad, or iPod touch, then immediately press and release the Home button. You can find the screenshot in your Photos app

Windows Phone: Press the power button and volume-up key at the same time. If you are having trouble getting the timing just right, hold the volume-up key, and then press the power button.

Mail them to yourself

If you are using an iOS platform, you can reduce the image size by opening the Mail app, composing a new mail, and selecting attach photos. You'll see a prompt that asks if you want to send these images in their original size or in a lower resolution. Pick a lower resolution and email the photos to yourself.