If you are not satisfied with the Council’s response to your Freedom of Information request, your Environmental Information request or your Subject Access request, you can ask for a review of your request to be carried out.
You should ask for the review within two months of receiving your response. You can expect a full response within:
- 20 working days - Freedom of Information requests
- 20 working days - Environmental Information Requests
- 1 calendar month - Subject Access Requests.
Requests for a review should be made in writing through our form or to:
Southampton City Council
Sometimes complaints are complicated and need more time to be fully investigated. A full response may therefore take longer. If this is the case, we will keep you informed of progress and let you know when you can expect an answer.
If after going through the formal review procedure, you are still not satisfied, you can complain directly to the Information Commissioner's Office. The contact details are:
Information Commissioner’s Office
Tel: 0303 123 1113 (local rate) or 0162 554 5700 (national rate number)