Access to social care records

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COVID-19 Service Update

Important updates due to coronavirus

Due to unprecedented challenges facing the council during the coronavirus (COVID-19) pandemic, resources are being diverted from service areas so that key services can be provided. As such, there will likely be delays in the following areas:

  • Providing information requested via the Freedom of Information Act 2000
  • Processing data rights requests, subject access requests and third party information requests under GDPR and Data Protection Act 2018

The council will continue to process all requests, and responses will be sent as soon as possible.

Last updated: 26 August 2021

We keep records of everyone who uses our Adult or Children's Social Care service. The only people who can access your records are those who need to see them in relation to providing you with the care you need. Under the Data Protection Act 2018 you are allowed to see a copy of your files.

If you require access to adoption records, this is a separate process. Please view our adoption pages for further information.

To apply to see your social care records, please complete the Subject Access Request online form.

Subject Access Requests can be made either using our online form or verbally. To enable the Council to deal with your request accurately and efficiently, it is better to make these requests in writing by completing our online Subject Access Request online form.

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Before you fill in this form

You won't be able to save this form to complete later, so please allow yourself 5-10 minutes to fill in the form.

To verify your identity and to ensure that your information is only disclosed to you, you will need to provide us with the following:

  • Proof of identity, like a copy of your passport, driving licence, or other document showing your name and signature
  • Household bill within the last 3 months, like a council tax or utility bill, showing your name and address
  • If you are making a request on behalf of someone else, we will ask for evidence showing your entitlement or authority to do so

Make a Subject Access Request

We will aim to provide you with a response to your request within one calendar month.

For more information about accessing your own information, please visit the Information Commissioner’s website.