Tenant training

Discover a new world with an iPad

Our fun packed sessions (over four weeks) on iPads and tablets are perfect for the absolute beginner. All you need to do is point and swipe! Suddenly, you will be up and running with the world at your fingertips.

How to get started with email

Email is the most popular way of communicating. With smartphones and tablets, it is quick and easy to send your friends and contacts an email. This two-week course shows you how to set up an email account, add photos and attachments to your messages, and lots more.

Avoiding online scams

Do you love the internet but are worried about scams? This course will help you spot the scams and avoid becoming their next victim.

Getting to grips with Teams

Microsoft Teams is a great platform to join online meetings run by the council. Come along and discover how to link up, share documents, and much more.

Finding your way around the council website

We will show you where to find all that useful information on our website, including how to report a repair, find out the latest news in Tenants’ Link, and more.

Committee skills

As a group of volunteers, a committee can achieve great things. Working as a team is not always easy. This course will look at the different roles of the committee, enabling you to achieve more!

Minute taking

Minutes are important as a record of what has been decided and who is going to do what. Come along and find out how simple they can be.

Chairing skills

Meetings are a great way to share ideas and get everyone’s views. Allowing everyone to have their say is easier said than done.

This course will give you the skills to successfully run a meeting and stay in control.

Accessing funding

Tenant associations and other constituted community groups can apply for support. Certain organisations can provide money for trips, equipment, and events to improve an area.

This course looks at some of the grants available and how to improve your chance of successfully applying for them.

Tenant Satisfaction Measures

Discover and understand the Tenant Satisfaction Measures. These enable tenants to compare landlords nationally.

Making a complaint

Should something go wrong, you have the right to raise it as a formal complaint. Find out how our complaints process works, how to raise complaints, and how we learn from complaints.

How your rent is spent

Learn how your rent money is managed and spent. We also look at how Government policy can impact on the amount of money available to spend on services.

Understanding performance information

We are required to provide lots of performance information to residents so they can see how well we are performing. This session gives you a better understanding of performance information and how this can lead to tenants getting better services.

Asking better questions

Asking the right questions is key to helping you hold us to account. This fun and informal training course will give you the skills to ask those tricky and probing questions.

Challenging the stigma of council housing

Sometimes people make assumptions about people living in council housing. Those assumptions can be unpleasant and nowhere near the truth. Following their in-depth report, the Tenant Inspectors are keen to share hints and tips about how this stigma can be tackled.

DIY training

Our Repairs team give you tips on changing a tap washer, hanging wallpaper, painting walls, and loads of other DIY tasks!