Housing operations

We are responsible for the day-to-day maintenance and improvement of over 16,500 council-owned homes.

We also provide property maintenance services across the city to:

We employ a dedicated workforce of skilled trade operatives.

We will:

Make sure that properties are maintained in a good condition and meet the agreed moving in and out standards
Develop our repairs service in line with the Chartered Institute of Housing’s Repairs Charter
Expect customers to look after their homes and carry out repairs they are responsible for
Make it easy to request a repair and we will listen to and aim to respond to our residents’ requests and expectations
Give you a job reference number and offer you a range of appointment dates and times when you request a repair
Aim to complete over 95% of repairs on the first visit at a time that is convenient to the customer and make emergency repairs safe within two hours
Ask for your feedback on the repairs we carry out in your home and use the feedback to improve the service
Complete 100% of required gas and electrical safety checks within the legally prescribed timescales
Ensure any council operative or contractor working in your home has ID, and adhere to the Repairs Code of Conduct

Request a repair by using our report a repair form.