Household Support Fund

Please note: We aim to respond to applications within 10 working days. Thank you for your patience.

As part of the nationwide efforts to recover following the pandemic, Southampton City Council has been provided with funding from the Government’s Household Support Fund (HSF). 

This funding has been distributed to all councils across England, who know their local areas best and how to directly help those who need it most. This is including for example, support to meet daily needs such as food, clothing, utilities and essentials.

More information about the fund and the national picture can be found in the Government Household Support Fund announcement

What is the fund? 

The government recently announced a new Household Support Fund (HSF). This has been provided to councils to support those most in need this winter with food, prepay energy and other essential items.

Am I eligible? 

The Fund aims to support Southampton residents who are on a low income and facing financial hardship.

Preventing fraud

We must make sure that all applications are made legitimately. If you falsely declare your circumstances, provide a false statement or provide false evidence in support of your application, you may have committed an offence under the Fraud Act 2006.

We have a zero-tolerance approach to fraud and financial irregularity. All suspicions of fraud relating to this scheme will be referred to Hampshire Constabulary.

How can I apply?

There are two ways in which support can be requested. A professional’s referral that will be made on your behalf and a self-referral.


A self-referral is for those without any involvement with a professional or organisation. This will be a limited offer of support and can be made directly via our online form.

You may be asked to provide evidence of your circumstances and personal details in order for us to check against our records.

You can submit a self-referral for one-off support with:

  • Food
  • Prepay gas and electricity

Before you fill in this form

You won't be able to save this form to complete later, so please allow yourself five minutes to fill it in. 

We aim to respond within 10 working days.

Please note: If your application is accepted, and you requested that your vouchers be posted to you, please allow additional time for your vouchers to be delivered by Royal Mail. This is due to the relative delays in postage at this time of the year.

If you have concerns around this please request that any vouchers are delivered electronically. Thank you for your patience.

Household Support Fund Self-referral

If you need help to complete the self-referral form (for example, you do not have online access or need language support) you can call Southampton City Council on 023 9401 6642 (9am – 2pm, Monday to Friday).

Professional referral

If you have a lead professional working or supporting you or your household, you should discuss with them about a referral through the professionals referral route. Professionals could be a Southampton School, Social Worker, Youth Offending Service, Family Engagement Worker or community organisation.

If successful, this could be for:

  • Food
  • Prepay gas and electricity
  • Essential kitchen equipment
  • Other essentials (warm clothing and bedding)
  • Referrals to further support and advice

How will I receive support?

All applications will be reviewed by our team who will contact you to inform you of the outcome.

They will look at the information in your application to see what support you need. If your application is successful, your award will be made by e-voucher. You will need to go online to convert this into a gift card. This can be used in most of the major and local supermarkets including Tesco’s, Morrison’s, Sainsburys, ASDA and ALDI. Vouchers will also be provided for prepayment gas and electric.

If you are not able to access this digitally or have access to printing, we may be able to post these directly to you. 

Can I be referred/apply more than once? 

Yes, this may be possible if you are being referred by a professional or agency. Each referral will be assessed on a case-by-case basis by our dedicated team in Southampton City Council who have oversight of all referrals and will consider previous referrals when reviewing your application.

Information leaflets

Document Type Size
Household Support Fund Leafletpdf142.7 KB
اطلاعات به زبان فارسیpdf213.4 KB
Informacje w języku polskimpdf160.1 KB
Informatii in romanapdf158.1 KB
Информация на русском языкеpdf133.5 KB

What other support is available?

Household bills SHOW

Housing costs or council tax SHOW

Other costs SHOW

Benefits SHOW

Managing debt SHOW

Money and income SHOW

Employment and skills SHOW