Southampton Family Information Service

The Family Information Service aims to supply accurate and up to date information. Records are regularly checked and updated. The service have the following targets:

• Childcare records updated each term within Southampton City Council’s Sufficiency Data Collection
• Family Services records updated at least once every six months

The Family Information Service offers impartial information. The service provide information on a case by case basis depending on a families needs. They will not promote a singular type of childcare provision or individual provider. Advice will include signposting to further information and suggested questions to ask providers. Parents can then make an informed choice.

The Family Information Service respects people’s right to confidentiality. The service will make it clear how information you provide will be stored and used. All policies on confidentiality will follow the Data Protection Act. View the full children and families privacy notice.

We aim to respond to enquiries as soon as possible, either on the same working day or next working day. We then aim to resolve your query within 10 working days. Sometimes requests may take more time. If we aren’t able to resolve a query within 10 working days we will let you know when we will be able to respond.

If you receive advice from the Family Information Service, we will ask you to complete a feedback form. Your feedback will help to improve our services. Your feedback also helps us work with childcare providers to meet families' needs.