Report a flood

In an emergency

Call 999 if there is a danger to life.

What to think about when reporting a flood

When reporting a flood, please be as descriptive as possible to help us help you. Consider the following:

Where is the water coming from?

For example, a highway gully, manhole cover, nearby watercourse, or drain within the boundary of your property.

What is being flooded?

For example, a section of highway or pavement, a public place, your garden or driveway, or inside your property.

How long did the flooding last for?

For example, the water subsided quickly, the water lasted a number of hours, or the water lasted a number of weeks.

Has flooding occurred here before?

Times and dates help us to identify the frequency of the flooding and whether any previous attempts to fix the issue have worked.

Is there any evidence of foul sewage?

For example, a bad smell or presence of solid materials, or sludge, as the water drains away.

Have you reported the issue before?

Please let us know if you have reported the issue before and to whom so we can follow up any actions

Can you share photographs or video of the flooding?

Photos and videos of flooding incidents are a really useful source of information in helping us to identify possible causes of the flooding incident and who is responsible. If possible and safe to do so, please take photos and or videos of the flooding extent to upload alongside your report.

How to report flooding

Report flooding to the correct organisation. This will ensure that the issue is investigated promptly.

If you are unsure of whom to report your flooding incident to, please use our flow chart, or the table below:

Question	Action
Is the flood posing a danger to life or injury?	Call the emergency services on 999
Is the flood caused by a main river or the sea?	Contact the Environment Agency on 0800 80 70 60 (24-hour service)
Is the flood caused by a public sewer or a leak from a water main?	Contact Southern Water on 0330 303 0368 (24-hour emergency service)
Is the flood on a road or caused by blocked highway drainage?	Contact Southampton City Council. Use the "report a flood" form, call the service centre on 023 8083 3000, or call the Emergency Out of Hours team on 023 8083 3344 (for non-life threatening emergencies)
Is the flood caused by an ordinary watercourse?	Contact Southampton City Council by email at flooding@southampton.gov.uk (8.30am-4.30pm Monday to Friday), or call the Emergency Out of Hours team on 023 8083 3344 (for non-life threatening emergencies)
If you are unsure of the cause or wish to report any other flood related issue	Contact the Southampton City Council Flood Risk Management team at flooding@southampton.gov.uk (8.30am-4.30pm Monday to Friday), or call the Emergency Out of Hours team on 023 8083 3344 (for non-life threatening emergencies)

For non-life threatening emergencies that require urgent assistance

Like internal flooding to a property, please report it by calling 023 8083 3000. Opening hours are Monday, Tuesday, and Thursdays 8.30am to 5pm, Wednesday 9am to 5pm, and Friday 8.30am to 4.30pm.

Outside of these times, please call our Emergency Out of Hours service on 023 8023 3344 (including weekends and bank holidays).

For all other reports of flooding, like flooding to gardens, driveways, and roads, please use our online form: