You are going home with short term support from the Urgent Response Service Team to help you regain strength and confidence in doing the things you used to do. The team works between 7am and 10pm, 7 days a week. The team can only give an approximate time for when they will see you as staff work across the whole city.
The Urgent Response Service can help you in a variety of ways including
- Washing and dressing
- Taking your medication
- Assisting with eating and drinking
- Encouraging you to regain independence at home
- If needed, the service can also provide nursing support, and rehabilitation to help you establish physical confidence
As well as support in your home, they may also provide
- Essential equipment in your own home
- Support with sensory issues
- Support with your mobility
- Referral to Connected Care - a service offering a range of equipment designed to help keep you safe, independent and confident at home. It operates 24 hours a day and can help manage risks such as falling or other concerns that mean that you need urgent help
- Referral to the fire department to make sure you receive a home Safe and Well visit.
If you need longer term rehabilitation you will be referred to the Community Independence Service or possibly to a care home.
How do I receive support?
A referral can be made via the hospital discharge team or adult contact team by you, a member of your family and/or representative as well as health and adult care service professionals.
To receive this service you must:
- Have an adult service community care assessment
- Be 18 years old and over
- Be living within Southampton City Council’s boundaries