Book a bulky waste collection

We are aware that some customers have been experiencing issues with card payments, which are currently under investigation. We apologise for any inconvenience and if your payment is either interrupted or fails to complete, we recommend that you first check the payment with your bank before attempting to make the payment again.

The bulky waste collection service can help you dispose of large household items that can't be disposed of through domestic waste collections. This service is only available to residential households of Southampton and is not for businesses to use. Bulky items, such as trampolines must be dismantled before collection.

We are currently receiving large numbers of bookings for mattresses and sofas and we are having to use alternative disposal methods such as landfill. Before booking a bulky waste collection for items that are in good condition please see if the item can be reused by contacting a local charity or recycling website.

The bulky collection service charge depends upon the size of the items to be collected. The charges are shown below. Each bulky collection can have up to 10 items collected.

Terms and conditions for bulky waste collections

Item Charge
Standard £10
Large (L) £20
Extra Large (X) £30

Use the Bulky Waste A-Z to check whether an item is standard, large or extra large.


People claiming any of the benefits listed below will receive a 25% discount on the normal charges. You will need to provide a benefits reference number or national insurance number as evidence that you are claiming benefits.

  • Income Support
  • Pensions Credit
  • Job Seekers Allowance - income related
  • Housing Benefit
  • Council Tax Reduction
  • Employment Support Allowance
  • Universal Credits

Single person reduction for council tax is not a means-tested benefit and therefore recipients do not qualify for a discount.

Discounts are only available by calling 023 8083 3005.

Note: Please ensure that mattresses and sofas are protected with a waterproof cover to keep them dry during wet weather. We cannot collect them if they become too wet and heavy to move.

Fridge/freezers - appliances should be whole, with no parts removed.


Before you fill in this form

You won't be able to save this form to complete later, so please allow yourself a couple of minutes to fill in the form.You will also need the following documents and details, so make sure you have them to hand.

Tick off the items to make sure you have them.

  • Payment card details

Book a bulky waste collection