Garden waste collection - Frequently asked questions

If you have a question about your garden waste collection you should be able to find the information you need below. 

You can also visit our garden waste sign up page or find information about composting at home.

Signing up for garden waste collections

How do I sign up for garden waste collections? SHOW


Can I sign-up for half-year garden waste subscriptions? SHOW


What size bin can new customers have? SHOW


What can I put in my garden waste bin? SHOW


When will my bin be delivered? SHOW


Prices and payment

How much does it cost? SHOW


How does the Direct Debit work? SHOW


Can Direct Debits be set up over the phone? SHOW


I’m already signed up by Direct Debit, what do I need to do? SHOW


How will the online payment or Direct Debit appear on my bank statement? SHOW


Renewing and cancellation

What happens if I don't renew? SHOW


How do I cancel my Direct Debit? SHOW


If I wish to cancel, do I receive a refund? SHOW


Bins and collections

How do I find out my collection day? SHOW


How often will my bin be collected? SHOW


What happens if my bin is missed? SHOW


Can I change the size of my bin? SHOW


Can I get additional bins? SHOW


What happens if my 140l or 360l bin is lost or damaged? SHOW


Can I keep my bin if I move house? SHOW


Do I qualify for garden waste bags? SHOW


Other

Do you collect side waste? SHOW


Do you clean the bin as part of this service? SHOW


What do I do if I need help putting my bins out? SHOW


What happens to my garden waste? SHOW