The council can investigate and deal with statutory noise nuisances. In order to take action, the noise has to be significant enough to disturb you in your home and interfere with everyday life. The noise therefore needs to continue for a long time or happen regularly.
Speak to your neighbours first
More often than not, the person or business is not aware that they are creating a problem for others. We would encourage you to speak to your neighbour directly when problems arise. We appreciate that this is not always possible or you may have tried but the problem has continued. If you can’t resolve the matter amicably, we might be able to help.
Please note: We are unlikely to deal with a one-off situation in a formal way unless the noise is exceptionally loud and is affecting a large number of households.
The council has enforcement powers to deal with statutory noise nuisances. This can include serving a noise abatement notice on the person making the noise. If the person breaches the terms of the notice, they may be prosecuted. In some cases, stereo equipment can be seized with a warrant from the courts.
We will need your contact details so we can visit you to prove that the noise is impacting on you, and so we can keep you updated. We will protect your identity from the person you are complaining about, unless you give us your permission to tell them who made the complaint.
What happens next
You can let us know about the noise issue you are having at any time. If the noise is ongoing, your details will be sent through to an officer who will aim to visit you within two hours to assess the nuisance. If you report it outside our working hours, we will respond as soon as we can.
You can track the progress of your complaint using your My Southampton account and update information that you think we might need to know about. Officers will also make notes that are updated onto your My Southampton Account so you can check that at any time.
You can use your My Southampton account to cancel the visit if the noise stops or to update us with significant developments. These include:
- The problem becoming much louder or more frequent
- The situation has improved significantly, or stopped completely
- You have spoken with the noisemaker, or someone connected with them about the problem
- Other problems have occurred in relation to the noisemaker
- The police or another agency has become involved
If you believe that you or someone else may be in danger please call the police immediately on 999.
Report a noise nuisance
For more information, please read our step by step guide to making a noise complaint.