Services for schools: Insurance and Risk Management – Money, motor, travel and engineering

The following services are provided by the council’s Risk and Insurance Services section as part of this SLA:

  • Access to an experienced in-house team who take pride in delivering a professional and approachable service that provides both helpful and pragmatic advice, support and guidance on all risk and insurance related matters
  • A responsive and reliable service that operates the following service standards:
    • General claims correspondence - within five working days
    • New claims - Set up and acknowledged - within two working days
    • Telephone calls - returned within one working day
  • Access to a dedicated ‘Insurance for Schools’ intranet page that provides all relevant insurance information and including a suite of best practice ‘RMI Guides’ covering a range of risk and insurance issues specific to schools, such as: school journeys, volunteers, minibuses, money on school sites, hire of premises, etc. The information is also available via the Schools Extranet
  • Access to specialist technical risk and insurance information, advice and guidance through either insurers or the council’s insurance brokers
  • Provision of an appropriate and cost effective insurance programme developed in consultation with the council’s appointed Insurance Brokers
  • Provision of a comprehensive and supportive insurance claims handling service in respect of claims that a school may need to make following loss or damage to property or claims in respect of other perils covered under the insurance programme
  • Co-ordination of the claims process on behalf of schools including communication with claims handlers, insurers, loss adjusters and other internal service areas
  • Appointment of external loss adjusters where required, which is provided at no additional cost and forms part of the overall claims handling service
  • Periodic tender of the insurance programme, in accordance with both EU procurement legislation and the council’s Contract Procedure Rules, in order to ensure that ‘best value’ is maintained
  • Placement of cover with external insurers including the negotiation of premium rates and policy terms together with completion of an annual insurance renewal declaration
  • The services specified are provided under the terms of and at the prices detailed in the Response Sheet.

For service options and further details, please refer to the full SLA.

Document Type Size
Insurance Service Specification - Package B 2024-25pdf307.8 KB