Food business complaints

The Environmental Health service can investigate complaints about food products which pose a risk to public health, but many problems can be resolved by contacting the retailer or the manufacturer.

Food packaging will often have details for contacting the manufacturer or retailer directly if you are dissatisfied with a product. The Environmental Health Service is unable to help you with obtaining a refund or compensation.

Common food complaints

Damaged packaging SHOW


Contamination by foreign objects SHOW


Insects SHOW


Metal and glass SHOW


Rats and mice SHOW


Mould SHOW


Make a food complaint

The Environmental Health service can take action when public health or safety is at risk.

Make a complaint using the form below.

Report a food safety concern