Report an issue with your rented home

If repairs to a privately rented property have been reported to your landlord, but not completed, you can report it to us.

If repairs are not done

In law, a landlord has to complete reported repairs within a ‘reasonable’ time frame.

We suggest allowing a period of 28 days for non-urgent repairs to be either completed or at least booked in.

Emergency repairs would ideally be completed within 24 hours.

Do not withhold payment of your rent while you are waiting for repairs to be carried out.

If your landlord has not replied to your report within 14 days, or refuses to do the repairs, we may be able to help.

Contact us using the online form below, providing details about the repairs required in your home.

Report your rented home in disrepair

What happens next?

Once we receive your form, we will assess the potential risks and hazards and respond to you within five working days, outlining the next steps.

A copy of this letter will also be sent to your landlord.

Where necessary, we will arrange to visit your home to carry out an inspection to identify what hazards exist.

If we find poor conditions that are a serious risk to your or your family’s health and safety, we have a duty to take action to eliminate or reduce the hazard.

You will not be charged for this service.