Service standards

In very serious cases, an interview will be arranged within one working day and an Action Plan completed as appropriate.

All referrals to NFS Assessment (an assessment/mediation provider) should be made within 24 hours of agreement with the complainant.

In cases that are passed back from NFS Assessment for further action the person who complained will be contacted within seven working days to arrange an Action Plan and Risk Assessment if appropriate.

We will:

• Work with other agencies to resolve antisocial behaviour cases as appropriate
• Always inform the person who complained when their complaint has been closed
• Arrange for offensive graffiti to be removed within 24 hours of notification
• Send out a customer satisfaction survey to all people who make a complaint when their complaint has been closed
• Refer victims and perpetrators of antisocial behaviour to other agencies as appropriate

Other service standards

To view our other service standards, view Service standards and customer care.