How does it work?
By pulling a cord or pressing a wrist or neck pendant, customers will immediately be put in contact with a local operator.
Some of our more sophisticated equipment will automatically trigger a call even if the customer is unable to press a button. We can then send emergency help, contact family members, or simply have a reassuring chat, depending on the situation.
We have local staff who answer calls and visit (if they can assist e.g. a customer has fallen and is uninjured) within 45 minutes.
Remember: Our responders are unable to provide personal care (such as bathing).
Types of devices
Who is the service for?
Our service is available to anyone who wants some reassurance that they can call for help quickly and easily in case of an emergency. This could be because they are elderly or have a disability of any age and would like peace of mind.
The only restriction is that you must live in Southampton or within 20 miles of the city boundaries.
You may be referred by social workers and health professionals in Southampton.
How to apply
You will need to complete the online form.
Remember: You must also live in the Southampton City boundary (SO14 – SO19) or for the Silver service, within 20 miles of the city boundaries.
Before you fill in this form
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