Pricing structure

The table below showcases which features are available with our Gold and Silver services and the prices.

Feature Gold Service - monitoring and responding Silver Service - monitoring and personal contacts
Home unit Yes Yes
Pendant alarm Yes Yes
Access to our 24/7 call centre Yes Yes
Access to our local emergency responder service Yes – key safe is required No
Available outside of Southampton City boundary (SO14 - SO19) No Yes - within 20 miles
Key safe (no VAT) Can be supplied and fitted for £40.00 Does not apply
One-off installation charge (no VAT) £25.00 £25.00
Weekly cost (incl. VAT) £6.60 per week £4.62 per week
Weekly cost for those with illness or disability (no VAT) £5.50 per week £3.85 per week

For our Gold Service our trained responders will need access to your property in the event of an emergency so you will need a secure key safe, with a coded access system, on the exterior of your property.

We can arrange for a key safe to be supplied and fitted or you can choose to buy and fit one yourself.

For our Silver Service you will need to have two personal contacts who are key holders and are willing to respond and go to your home when required.

Your contacts must be able to access your property and live local to you so they can respond if needed. At least one of them must live at a different address to you.

How to apply

You will need to complete the online form.

Remember: You must also live in the Southampton City boundary (SO14 – SO19) or for the Silver service, within 20 miles of the city boundaries.


Before you fill in this form

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