About us

Two women discussing a Careline device

We offer peace of mind to individuals and their carers with our advanced care technology equipment. Our service comes with alarm packages so you can rest assured that you or your family members are being supported 24 hours a day 365 days of the year.

How are we different from other providers?

  • TEC logo 350pxLocal staff who answer calls and visit (if they can assist e.g. a customer has fallen and is uninjured) within 45 minutes. This means less pressure on the ambulance service, your loved one won’t be taken out of their home unnecessarily or be left waiting for help for extended periods of time
  • Home installations offered as standard so you or your family members don’t have to worry about the setup process
  • Transparent pricing and any profits go back into delivering and improving our service. You can see our current pricing structure
  • Telecare Service Association (TSA) accredited since April 2023. This means we met the standards in a range of areas including user and carer experience, user safety, and effectiveness of care. To achieve this, we demonstrated our ongoing commitment to providing a high-quality service. You can view our TSA accreditation certificate

How to apply

You will need to complete the online form.

Remember: You must also live in the Southampton City boundary (SO14 – SO19) or for the Silver service, within 20 miles of the city boundaries.


Before you fill in this form

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Apply for Careline

Meet the team

Meet the team - team shot

Our local staff are always available to take your call. You can find out more about them by using the button below.

Meet the team