Gateway

Gateway is located next to the Civic Centre at One Guildhall Square, Southampton, SO14 7FP.

You can use our website to report or apply for services, including:

• Bin collections
• Potholes
• Graffiti
• Council Tax
• Housing Benefit

If you do not have access to the internet at home, you can use one of our new self-serve terminals, you can also visit Gateway to speak with an advisor if you require assistance with the following:

• Non urgent Homelessness enquiries
• Parking:
  • Requests for a new permit, or to renew an existing permit
  • Pay as you Park and Season Tickets
  • Suspended bay enquiries
• SmartCities

You can also drop-in to talk about urgent matters such as homelessness and domestic violence. Just speak with one of our friendly floor-walkers on arrival.

You can also make a payment online
Your card must be registered for 3D Secure for the payment to be successful.

Smartcities:

• To renew your disabled persons bus pass and or Itchen Bridge Toll Exemption card.
• To make a payment for your lost bus pass or SmartCities card

Opening times

Gateway

We are currently operating opening hours of 10am-3pm Monday-Friday.

Find out more about Gateway accessibility and facilities