There are changes to this service due to COVID-19. Check the latest updates.

Gateway is located next to the Civic Centre at One Guildhall Square, Southampton, SO14 7FP.

You can use our website to report or apply for services, including:

If you do not have access to the internet at home, you can use one of our new self-serve terminals, you can also visit Gateway to speak with an advisor if you require assistance with the following:

You may be required to wait during busy times so if you would prefer to arrange a specific time, please ring us on 023 8083 2005 to book an appointment.

You can also drop-in to talk about urgent matters such as homelessness and domestic violence. Just speak with one of our friendly floor-walkers on arrival.

You can also make a payment online
Your card must be registered for 3D Secure for the payment to be successful.


  • To renew your disabled persons bus pass and or Itchen Bridge Toll Exemption card.
  • To make a payment for your lost bus pass or SmartCities card

Opening times


Due to coronavirus (COVID-19) we are currently operating opening hours of 10am - 3pm Monday-Friday.

Safety has been Southampton City Council’s highest priority throughout the COVID-19 pandemic. We understand wearing face masks is now a personal choice. However, we would like to continue to encourage all of our customers to use a face covering when visiting us. We will also be keeping the one-way system when waiting to be served and hand sanitiser stations. We thank you for your consideration at this time.

Find out more about Gateway accessibility and facilities