Gateway

Gateway opening hours over the festive period

On Tuesday 24 December, we will be open from 10am to 12noon. We will be closed from Wednesday 25 December 2024 to 5 January 2025, and open again on Monday 6 January 2025 from 10am-3pm. You can access our services constantly by using the options below, or through our homepage.

For emergencies outside of normal office hours, please ring 023 8023 3344. For adult social care outside of normal office hours, please ring 0300 555 1373.

Gateway is located at the Civic Centre, Civic Centre Road, Southampton, SO14 7LY.

Opening hours: 10am-3pm, Monday-Friday.

You can use our website to report or apply for services, including:

• Bin collections
• Potholes
• Graffiti
• Council Tax
• Housing Benefit
• Homelessness enquiries
• Parking:
  • Requests for a new permit, or to renew an existing permit
  • Suspended bay enquiries
• SmartCities
  • Top up or view your Itchen Bridge account
  • Senior bus pass

You can also make a payment online
Your card must be registered for 3D Secure for the payment to be successful.

If you do not have the facility to scan your documents and normally visit Gateway to use this service, you can take a photo of any documents and submit them via the webform or email to the department direct.

If you do not have access to the internet at home, you can use one of our new self-serve terminals, you can also drop-in to talk about urgent matters such as homelessness and domestic violence. Just speak with one of our friendly floorwalkers on arrival if you require assistance.

Find out more about Gateway accessibility and facilities.