Gateway is located next to the Civic Centre at One Guildhall Square, Southampton, SO14 7FP.

You can use our website to report or apply for services, including:

If you do not have access to the internet at home, you can use one of our new self-serve terminals, you can also visit Gateway to speak with an advisor if you require assistance with the following:

You can also drop-in to talk about urgent matters such as homelessness and domestic violence. Just speak with one of our friendly floor-walkers on arrival.

You can also make a payment online
Your card must be registered for 3D Secure for the payment to be successful.


  • To renew your disabled persons bus pass and or Itchen Bridge Toll Exemption card.
  • To make a payment for your lost bus pass or SmartCities card

Opening times


We are currently operating opening hours of 10am-3pm Monday-Friday.

Find out more about Gateway accessibility and facilities