In this section
Explaining your rent
You can view your rent statement online, this shows what rent you have been charged and what payments you have made. It is important that you look through this properly and contact the Customer Payment and Debt Team if you have any questions either by phone on 023 8083 3388 or email email@example.com.
Summary of your rent
Depending on what type of property you live in your rent may include a heating charge and/or a support charge as well as the basic rent charge.
You will need to pay a heating charge if you live in a flat where we control the heating system. This heating charge forms part of your rent and to help with budgeting, the costs are spread over the year. This means that you must pay your heating charge even if it is the summertime when your heating is not switched on.
If you receive benefits to cover your full rent, you will still be responsible for paying the weekly heating charge to heat your home. This forms part of your rent and you need to ensure that this is paid regularly. You will be advised how much your heating charge is when you sign up for your tenancy.
In all our housing designated for people over the age of 50 and housing complexes for people over 60, there may be an additional service charge. Our housing office and support staff will be able to explain these charges in more detail to you and answer any questions you have.
Paying your rent
Your tenancy agreement states how much rent you will pay each week. You need to make sure that you pay your rent regularly. You must pay in advance if you wish to pay anything other than weekly.
The amount of rent you are charged will change each year, usually in April. We will give you four weeks written notice of any change in the amount of rent charged for your home.
Remember: Regardless of the benefits you receive you are responsible for paying your rent and must avoid getting behind with payments.
There are several ways to pay your housing rent:
Through your online account
Once you have registered, you can see your transactions, check your balance and pay your rent.
Registration is quick and easy. You will need to have your payment reference number handy; this will start with D (14), I (15), F (16), G (17) or H (18).
If you've already registered and wish to pay your rent online now, please login using the link below.
One off online payment
You can make a debit or credit card payment online via the council's secure online payment service.
Before you make a payment
You won't be able to save this form to complete later, so please allow yourself a couple of minutes to fill in the form.
You will need:
- A debit or credit card (registered for 3D secure)
- Payment reference number which will start with D or 14, I or 15, F or 16, G or 17, H or 18
Other ways to pay your housing rent
Direct Debit SHOW
The best way to pay your rent is by direct debit and this can be done weekly on a Friday or monthly on the first day of each month. Most banks and building societies will let you pay your rent this way providing you have the right type of account.
You must make sure there is enough money in your account to pay your direct debit, otherwise your rent will not be paid, and you may be charged a fee by your bank.
You can set up your Direct Debit by calling us with your bank details on 023 8083 3388. We will contact your bank and arrange the Direct Debit for you.
Standing Order SHOW
This is an arrangement between you and your bank. You will need the payment reference number, which is on your rent statement, together with our bank details:
- Bank: Lloyds Bank
- Sort code: 30-00-00
- Account number: 00332526
Your payment reference number will start with D or 14, I or 15, F or 16, G or 17, H or 18 and is followed by six digits. You will need to use for example:
- If D123456 use 14123456
- If I123456 use 15123456
- If F123456 use 16123456
- If G123456 use 17123456
- If H123456 use 18123456
By phone SHOW
Call our 24-hour automated phone line on 023 8083 3001 and follow the instructions. You will need your six-digit payment reference number and debit or credit card to hand.
On completion of the transaction, you will be issued a reference number. We advise you to note this number should you need to contact us about this transaction in the future.
Currently, you can pay by phone for payment reference numbers starting with D, I or H.
Allpay card SHOW
An Allpay card allows you make a payment at the Post Office or shops that show the PayPoint logo.
Request an Allpay card by email: firstname.lastname@example.org or call 023 8083 2556.
You need to provide: Your title, your name and surname, your full address including postcode, your payment reference number (will start with D or 14, I or 15, F or 16, G or 17, H or 18) and a contact phone number.
What to do if have problems paying your rent
We can help, if for whatever reason you find yourself struggling to pay your rent. It is important you contact our Customer Payment and Debt Team as soon as possible so they are aware of your situation and can advise you on your options:
- Telephone: 023 8083 3388
- Email: email@example.com
Financial support and debt advice
If you are having money problems and are struggling to pay your rent or other bills talk to our Welfare Rights & Money Advice Team who can offer advice and assistance. They can help you to:
- claim any benefits you may be entitled to
- draw up a budget so you can see exactly what your financial position is
- explain which debts should be paid first and why they are so important
- negotiate affordable repayments with your creditors and respond to court action
For a copy of the ‘Dealing with Debt’ self-help magazine which provides step by step information to help you sort out your money problems email us at firstname.lastname@example.org or call 023 8083 2339 alternatively you can take a look at our online debt toolkit.
Housing Benefit and Council Tax Reduction
Housing Benefit and Council Tax Reduction may be able to help you pay some or all your rent and Council Tax costs. Use the benefit calculator to find out how much benefit you may receive.