Resident and visitor permit forms

Apply or renew online

Use this link to apply for or renew residents' and visitor parking permits.

Apply or renew in person

All permits, parking cards, and City Centre Season tickets can be issued in person at Gateway.

If you do not wish to make an appointment, you can visit Gateway and wait in the queue. However, priority is given to customers with an appointment. At busy times you may be required to wait.

Before you apply

You will need:

To check that you are eligible by reading the permit eligibility guidance
To check which zone your property is eligible for. Not all properties within a resident parking zone are eligible for a permit
Proof of residence
The V5 (V5C) of the vehicle that needs the parking permit or proof of vehicle ownership

You will also need your reminder letter for renewals.

For prepaid parking cards and season tickets, please see evidence as required on the forms.

If you are unsure of what type of proofs to provide, see the types of documents we accept.

Remember: If you have recently purchased a new vehicle, or the V5 (V5C) is currently being processed with DVLA, you will only be able to apply for a Temporary Resident’s Parking Permit until you receive the vehicle's new V5C from the Driver and Vehicle Licensing Agency (DVLA).

What happens after I apply?

We aim to process your application within two working days of your request. Once we have processed your application, you should receive your permit in the post within seven working days.

If we ask you for more information, you need to respond within three months or your application will be closed and you will not be refunded.

How do I use my parking permit?

You will only be able to park in the zone shown on your permit. You can check your zone boundary and restriction times using the zone map.

Check the roadside plates when you park to check when restrictions are in force.

A residents’ parking permit only applies to the vehicle whose registration number appears on that permit.

Read more about how to use your parking permit.

Warning

Misuse of a parking permit is fraud. We will investigate all reports of the misuse of permits.

Section 115 of the Road Traffic Regulations Act, 1984

This provides penalties for any person who makes a false statement to obtain a parking permit or with intent to deceive, forges, or alters, or uses, or lends to, or allows to be used, or has in their possession any document so closely resembling any such permit as to be calculated to deceive.

Apply for a parking permit

Once you have confirmed which parking zone applies to you, choose the form you need from the list below:

Replace a parking permit

If you have lost or damaged your parking permit, there is no need to re-apply. Please visit Gateway to pay the administration charge of £14 by credit or debit card so we can re-issue the permit.

Cancel a parking permit

Please return the old permit to us either by post or in person at Gateway. No refunds will be made once a permit is issued. The permit charge is to cover the administration costs of issuing the permit.

If you wish to re-apply for a permit, you will need to wait until the previous permit has been cancelled before applying for a new one.

The return address is: Gateway, Civic Centre, Civic Centre Road, Southampton, SO14 7LY.