Plumbing problems

How to fix common plumbing problems

Keeping a few basic repair materials in your tool kit and knowing what to do in an emergency will prevent most situations from getting out of hand.

Turning off your power and water SHOW

How to clear a blocked sink SHOW

How to clear a blocked toilet SHOW

How to fix a dripping tap SHOW

How to identify why no water is coming from a tap SHOW

How to fix a frozen pipe SHOW

How to fix a leaking pipe joint SHOW

How to remove and replace sealant SHOW

If you have burst pipes causing flooding or a leak that can't be contained and is causing damage to the surrounding area, please call us.

Some repairs such as blockages and cracked basins and sinks may be charged because they are not caused by general wear and tear. Once you have reported the repair, an advisor will confirm if this is the case. If the damage was called by criminal damage and you have a crime reference number, you can provide this for the charge to be waived. Find out more on charges for repairs.

Some are repairs such as damaged sealants and replacing bath plugs are your responsibility. Find out more about your responsibilities as a tenant.

If you would still like to report a repair to us, the easiest and quickest way is to do this online.



Copyright © B&Q plc.

B&Q has kindly given Southampton City Council permission to use these DIY tutorial videos to provide advice and guidance for council tenants. In using these videos, Southampton City Council is neither endorsing nor recommending B&Q products or methods. Other DIY self-help tutorials are available online. Simple repairs of this nature should only be undertaken if you are fit and healthy to do so and have the necessary tools and safety equipment. These repairs are undertaken at your risk and Southampton City Council accepts no responsibility for any damage or injury as a result of DIY repairs relating to these videos