Heating problems

How to fix common heating problems

It’s that time of year again where we need to pop the heating on, seeing as it has been a while this page gives you some top tips to make sure you are up and running in a jiffy if there are any issues. Take a look below at some tips to help you with common issues, if it's more than this there is also guidance on how to report a repair.

While you need a qualified professional to install a heating system maintaining them is not difficult and most tasks take no time at all to complete.

Pipes and radiators

How to fix rushing sounds in pipes SHOW

How to fix a radiator with a cold top SHOW

How to fix a single cold radiator SHOW

How to fix your radiators when they’re all cold SHOW

How to bleed a radiator SHOW


Changing your time and temperature Heat Events on your thermostat SHOW

Temporarily increase or decrease the temperature using your thermostat SHOW

Top-ups and communal heating

Top-up your energy billing unit SHOW

I have no heating and I’m on the communal heating system SHOW

Need to request repairs?

Small, minor repairs and everyday tasks are your responsibility as a tenant. Anything provided or fitted by you is up to you to repair and maintain, unless we have agreed in writing to help with this.

For other items such as:

  • Damaged storage heaters or radiators
  • Faulty thermostats, or their controls
  • Or if you have no heating or hot water (after following the checks above)

Please visit our online repairs form.


In an emergency

If you:

  • Think your boiler has broken down
  • You have no heating or hot water, and
  • This is causing you, your family or your property immediate danger

Please call us.

Copyright © B&Q plc.

B&Q has kindly given Southampton City Council permission to use these DIY tutorial videos to provide advice and guidance for council tenants. In using these videos, Southampton City Council is neither endorsing nor recommending B&Q products or methods. Other DIY self-help tutorials are available online. Simple repairs of this nature should only be undertaken if you are fit and healthy to do so and have the necessary tools and safety equipment. These repairs are undertaken at your risk and Southampton City Council accepts no responsibility for any damage or injury as a result of DIY repairs relating to these videos