How to fix common electrical problems

Before you begin any kind of electrical work, you will need to know how to isolate a circuit and double-check that it is dead.

Safety first SHOW


Plug-in appliance doesn’t work SHOW


Wall or ceiling light doesn’t work SHOW


There’s no power or a circuit is dead SHOW


How to change a cartridge fuse SHOW


How to fit a new plug SHOW


How to maintain your smoke and carbon monoxide detectors SHOW


If you have exposed wires or a broken/sounding smoke alarms, please call us.

Some repairs such as cracked/damaged sockets or fittings may be charged because they are not caused by general wear and tear. Once you have reported the repair, an advisor will confirm if this is the case. If the damage was called by criminal damage and you have a crime reference number, you can provide this for the charge to be waived. Find out more on charges for repairs.

Some are repairs, such as changing a light bulb or a broken TV set, are your responsibility to fix. Find out more about your responsibilities as a tenant.

If you would still like to report a repair to us, the easiest and quickest way is to do this online.



Copyright © B&Q plc.

B&Q has kindly given Southampton City Council permission to use these DIY tutorial videos to provide advice and guidance for council tenants. In using these videos, Southampton City Council is neither endorsing nor recommending B&Q products or methods. Other DIY self-help tutorials are available online. Simple repairs of this nature should only be undertaken if you are fit and healthy to do so and have the necessary tools and safety equipment. These repairs are undertaken at your risk and Southampton City Council accepts no responsibility for any damage or injury as a result of DIY repairs relating to these videos