Customer payment and debt team

We ensure that rent is collected and those customers who are having difficulties paying their rent are given help, support and advice.

To assist you, we will:

  • Provide a range of convenient ways for you to pay your rent, promote cheaper ways to pay and increase the number of online users
  • Contact you by letter, phone, text or e-mail if you owe rent, reminding you what you must do
  • Agree realistic, affordable repayment agreements with those in arrears based on a financial assessment of personal circumstances
  • Provide you with advice if you are receiving Universal Credit. We can help you over the phone or at home
  • Refer you to other agencies who can help you if you are struggling to pay your rent
  • Tell you in writing if we are going to take you to Court and tell you the outcome of any legal action
  • Endeavour to reduce the number of evictions year on year