As part of our assessment process, we will:
- Give information with every housing application, detailing who qualifies to join the Housing Register
- Write to all successful applicants with information on the Council’s points scheme, as well as your date of registration and Homebid number within 10 working days of receiving your application
- Write to you with a decision about a Special Assessment within a month of receiving all the necessary information
- Complete a more detailed assessment and/or help you access support if required
Homebid advertising and letting
Offer a range of ways for you to bid for properties. We will publicise the result of each letting and nomination detailing how many people bid for the property and the level of points of the successful bid.
Homeless advice and Homeseeker lettings
Assist customers threatened with homelessness by giving advice on housing options and assisting with Homebid, referring for tenancy support where appropriate. In office hours, we will see you within three hours if you and your family are homeless. In out of office hours, we will provide assistance in emergencies every day of the year.
Street homeless prevention
Carry out two outreach sessions per week and respond to all reports of street sleeping within one working day.
Welfare Rights and money advice
Work with you to manage debt and help with benefit entitlement advice. We also provide online self-help guidance on money management. See contact details for our Welfare Rights and Money Advice team.