Tenant engagement team

We encourage and support customers to be involved so that together we can improve the Housing Service and make a difference in communities.

We will

  • Give customers a wide range of opportunities to influence and be involved in the Housing Service
  • Work with tenants and leaseholders to ensure there is a customer focused service 
  • Ensure customers are involved when developing housing related policies and priorities
  • Involve customers in decision making processes and the setting of service standards
  • Empower customers to scrutinise the performance of the Housing Service
  • Be supportive of the ambitions for customer involvement as outlined by the Regulator of Social Housing 
  • Offer opportunities to assist tenants’ volunteering, personal development and employment goals

Email: tenant.engagement@southampton.gov.uk