We encourage and support customers to be involved so that together we can improve the Housing Service and make a difference in communities.
- Give customers a wide range of opportunities to influence and be involved in the Housing Service
- Work with tenants and leaseholders to ensure there is a customer focused service
- Ensure customers are involved when developing housing related policies and priorities
- Involve customers in decision making processes and the setting of service standards
- Empower customers to scrutinise the performance of the Housing Service
- Be supportive of the ambitions for customer involvement as outlined by the Regulator of Social Housing
- Offer opportunities to assist tenants’ volunteering, personal development and employment goals