Wellbeing and prevention
We support older customers to live independently. We promote activities that reduce social isolation and encourage involvement. We are committed to attending the Supported Housing Forum meetings.
Supported housing
We will arrange a home visit usually within two weeks following your move, to assess what support, if any, you require and set-up an agreed support plan. This will be reviewed with you, at least once a year or more frequently depending on your needs.
Email: housing.support@southampton.gov.uk
Pull cord alarms
All of our supported housing schemes and our accommodation for people aged over 50 have a pull cord alarm which is linked to the Careline service. This enables you to talk to someone directly 24 hours a day if you have a problem or an emergency, for example:
- Following a fall
- If you have a potentially serious medical issue, like breathing difficulties, where an emergency response is required
- Feeling unwell and unable to obtain assistance in another way
- Accident or injury
- In response to a criminal event, for example break in, assault
- If you are feeling anxious/fearful and need re-assurance
- In the event of a fire
- If you have concerns for the welfare of neighbour
When you move into your home we will explain in detail how this system will work for you.
Careline services
We guarantee to answer every call you make on your emergency alarm and undertake to arrange an appropriate and timely response.
Responding service
We aim in most instances to reach you within 45 minutes of an alarm call when you need assistance at home, but we undertake to arrive within 60 minutes in all cases. We will install a careline solution within five days in urgent cases.
