We support older customers to live independently. We promote activities that reduce social isolation and encourage involvement. We are committed to attending the Supported Housing Forum meetings.
We will talk to you within two weeks of you moving in about what support, if any, you need, and agree a support plan with you and give you a copy of the plan. We will then review the support you receive with you at least once a year and more frequently if needed.
We guarantee to answer every call you make on your emergency alarm and undertake to arrange an appropriate and timely response.
We aim in most instances to reach you within 45 minutes of an alarm call when you need assistance at home, but we undertake to arrive within 60 minutes in all cases. We will install a careline solution within five days in urgent cases.